Belmont Towers by Vacasa 2 Dorchester Street, Ocean City, MD 21842

"We loved our condo! Everything was absolutely amazing.....except DON'T mess with security. We parked our Expedition in the spot allowed with a tad over the line due to the SMALL parking spot. The spot next to us wasn't filled when we parked. Unfortunately a few hours after the tenants came and said they coundn't park due to us being over the line. They reported us to security and After a LOUD alarm in our room went off, can you say PTSD, while the kids were sleeping brought us to attention. I had a text from the owners, unfortunately I was on the beach and didn't get it right away. So they tagged our car and called a tow service. Put a large sticker on the window of our NEW car which we still can't get off. Honestly that was inappropriate. The owners were appalled with how this was managed. She called the management team and the HOA. But we never heard a peep from the HOA, Would have been nice to have someone get the sticker off the car. If we had not been in the condo our car would have been towed. The car had the appropriate car pass too. Anyway just be vigilant and make sure your big car doesn't go over the line. Or bring a Vega Also there were tons of open spots to accommodate the tenants till we could be contacted. No need to tow our car when we were staying there legally!!!!!! This is something that needs to be attended to. We love staying here but after this we were disappointed."

"We absolutely loved staying at Belmont Towers. Location was perfect to many restaurants. The board walk was right out front. Condo was clean beds were very comfortable. We will definitely be staying again next year."

"Love location but loss of amenities including the pool because of algae, Condo was okay but vacasa did not do their job. 1. No code for lobby door 2. Shower rod missing, then curtain and rod delivered. No installation. 3. Access to bikes not given. Bikes listed as amenities. 4. Pool has algae and not useable. 5. Garage not secured. Door left up 6. Patio door locking us out"

"Blood in our room and terrible customer service We were told 30 minutes before the check-in time that our reservation was canceled because of a maintenance issue. After finally getting through to management, they told us a maintenance worker was fixing something in our room and fell off a ladder and onto a glass-topped coffee table. Because there was blood in our room, we were told a hazmat team was going in to clean it, and we could not stay there the first night. Management could not even confirm we had a place to stay for the week until the next day. We were able to check in around 1 p.m. on our second day and were refunded for one night. Upon checking in and entering the room, we saw the coffee table was still in the room (without the glass top). We found blood on the coffee table and door frame (see attached photos). We contacted management once again to tell them our findings and were told they could not do anything else for us, and they could not refund any more money. We even shared the photos with them, and they didn't respond to our multiple email inquiries. I traveled here with my husband and family (including three children). It was an incredibly stressful and disappointing experience that could have been made better with kindness and compassion from management. Alas, we did not get that. Long story short, don't stay here or use Vacasa (the property managing company that we booked through) to book any vacation rentals. Some of the worst customer service we have ever dealt with. At the price they are charging, they should be treating their customers better. Update: I got in contact with Vacasa, and they refuse to compensate us. I highly recommend not using Vacasa for any of your vacation rentals."

"incredible view of the water and nice place overall, but it clearly hadn't been thoroughly cleaned before we got there. removed the cushions for the pullout couch bed and found crumbs and popcorn on it, which was seriously gross. some of the knives and appliances were not fully clean - the tea maker pot couldn't even be opened. there were several remotes and none labelled, so figuring out what controlled what was a bit of a pain. location is excellent, as it sits right on the boardwalk and the beach, which makes it only an elevator ride away. overall, would recommend, but keep an eye out on the cleanliness of the place."