DOCS Medical Group Pulmonary Center 521 Boston Post Road, Orange, CT 06477

"Terribly rude on the phone, no call backs when I leave a message because their voicemail says they are busy with other customers please leave a message. Must be under new management because I didn’t have this same experience a year ago but I literally wouldn’t refer an enemy to this place. Customer service is repulsive and who ever answered the phone doesn’t deserve to be working in customer service at all. 0/10 screw this place"

"Christina was amazing. I went in for a mask fitting and she I must say is very good at what she does. She looked me in the face a pulled out the most comfortable mask I've yet to feel for my cpap machine. Not only is she good at fitting, her friendly and joyful approach made my day. Just to have a encounter with a person with a great attitude and funny makes Dr appointment less stressful. My overall experience was great!!!"

"Definitely disappointed with lack of professionalism, lack of cultural humility and limited knowledge about insurance from the PA...I never saw the doctor just the PA...I dislike when doctors have their name on a practice and yet you don't see them... I would advise Quinnipiac University not to place students here to learn, the student seemed frightened as she shadowed the PA and not learning proper etiquette for healthcare... I had to ask for the results of my allergy test, which is why I had a follow up visit. The PA said results were fine without looking, meanwhile I got a copy from Quest and I have major allergies, which I went elsewhere and confirmed I need to be cautious about foods and it was not just fine. I already carry an EpiPen , but how unfortunate to be told I'm told I'm fine by a condescending PA... I'm all set. In the future make sure your patients can't hear you talking about other patients as well...."

"Don't go here if you have serious medical issues!!!I went here in May for the first time and was told my lung capacity was 16% and was prescribed 2 new medications. I should have read reviews before going to this location but thanks to Covid it was the only place I could get an appointment with a Pulmonologist. Once my prescription refills ran out I requested a refill which was denied because I was unable to make my scheduled appointment. I called the location for two weeks while currently using my emergency inhaler which I was told not to exceed use on because it is dangerous to do so. I called the location for 2 weeks and for 2 weeks no one would put me through with a doctor and they kept telling me the pulmonary office was too busy and to call back again. One rep told me just go to ER. ER will not refill my medications!! Once I finally got through I requested the scripts be filled until I can make the appointment because I CANNOT BREATHE without them. The rep on the line refused to help or even have a doctor call me back. She was rude and told me if I didn't cancel my appt I would have a refill. She didn't care at all just like all other reps I had contact with over past 3 weeks. This place should not be in business if they have reps and doctors who truly do not care about patients' health. I clearly told four different reps that I cannot breathe. I will NEVER go back or recommend anyone to go. No wonder they have a 2 start rating."

"Please AVOID this place! They have very shady practices and overcharge customers who get hit with huge bills for services they were not provided. I am still trying to resolve a massive bill for an "Office Consultation". Their billing manager is unreachable and the people I have talked to so far are all covering for these practices that should be ILLEGAL. I am filing a complaint with the department of consumer protection in CT. UPDATE 06/05/18 Consumer protection services have forwarded my case against Docs of CT to the Office of the Healthcare Advocate as they confirmed the company's practices to be questionable. Doctor Offices MUST provide an ACTUAL cost for their services to patients. They can't refuse or say "I am not sure"."