Lowe's Home Improvement

"Bought an appliance had problems adding warranty to it few days later. Was getting all the run around from the people at the 1888 number. Went back to the store spoke with Orville and his assistant Shauna and they solve my traumatizing problem. Thanks again to Orville and Shauna workers like you makes a business successful."

"Wanda was absolutely a gem! I didn’t get the name of the man that wrapped our Christmas tree but he was really friendly. At the register, Wanda was awesome and and in the sweetest gesture, gave us our Christmas tree for free!! It’s tough times financially with Christmas around the corner and she was truly a blessing. Made our week! Thank you Lowe’s!"

"Not enough employees to help customers, it was easier to leave store and order online. There was one guy to offer advice but he couldn't sell anything. And the worker who could was busy with other customers. So 4 of us stood around waiting. After 10 minutes or so we left, and bought the oven we wanted online"

"This store has definitely improved in customer service over the past few years. They have employees all over, and they are actually very helpful! A complete turnaround from pre-Covid times. They all have these little handheld computers, so when you ask them if they have something they pull up exactly what aisle and where in the aisle you can find what you're looking for. It was actually pleasant to shop there. They had everything I needed in stock. I was in and out in about 15 minutes."

"Insulting management? False advertising? You be the judge Grabbed 15 bags of mulch that were on sale 3 for $10, but the cashier said they weren’t ringing. Luz the manager came over and said those weren’t the ones on sale. Take a look at the picture - I showed her the same one. She said it was referring to the bags on the right, not the left, and “that was pretty clear.” The ones on the left had no price sign at all; the pictured sign was the only price sign there. I said I thought it was pretty confusing and asked if she could honor the 3 for $10, since I had already loaded 15 bags on a flat cart and was at the checkout. She said she couldn’t honor the price, and that “it’s been like that all week and no one else thought it was confusing.” I thought that was kind of insulting, so I drove the 1.5 miles down Route 59 to Home Depot. Scott’s brand mulch was 5 for $10, AND they load it into your car in a drive-through type situation. The total for 15 bags of mulch was $45 cheaper. I’m generally more of a Lowes guy than Home Depot, but being spoken to by management like that makes the decisions for me going forward very easy."