Quest Diagnostics East Haven - Employer Drug Testing Not Offered

"One is an understatement. We should be able to give negative stars. This whole system of checking in on computer and having the check in booth closed off is literally the worst idea anyone ever came up with. Talk about unprofessional and impersonal. We need real people, not computers...and when you do find the real people, find ones that aren't rude and inconsiderate. They never have enough room to take extra people but the whole waiting room can hear them in the back laughing and joking and having a blast, while 10 people sit in the room and listen to it. The whole set up is just simply unprofessional. (Edit: after leaving this review I noticed that there's several others that say the same thing I am, yet you are not listening to your customers and making the appropiate changes. What a shame!)"

"If I could give this zero stars I would. Usually when I go to quest, they are wonderful. The woman who I saw today (I’m not sure of her name) she has a shaved head and was wearing a mask. She first said in front of everyone in the waiting room “did you not hear me call your name?!?” In front of everyone and I told her I didn’t hear her. (They usually say first name due to hipaa but she mispronounced my last name so I assumed she was calling someone else). So I’m thinking, whatever, some providers have bad bedside manner. But then I go in to the treatment room and she was still upset and barely felt for a vein and jabs me hard, while she keeps saying “open your fist!” “CLOSE your fist!” Then goes “did you NOT drink water?!” I assured her I drank 30 ounces before coming. Then a minute goes by and I think it’s over and I’m in a lot of pain and there’s blood all on my arm… but no she goes straight for the other arm without telling me what she was doing. I sit there in disbelief, fearful of saying anything as the woman was irate. I have pictures of all of the blood and intense swelling and bruising on the arm. Imagine she did this to an older person with more fragile veins?! I will not be coming back here."

"Quest needs to properly staff this facility. I made an appointment a week ago and still had to wait a half hour, plus the bathroom was "out of order", so I came back today to drop off my urine sample, which was another 15-minute wait, and the bathroom was still "out of order". They need a person as a receptionist, rather than a computer that most of the older patients appear to struggle with, and there should be enough people on staff to take care of the often full waiting room. Someone needs to figure out what's going on with the bathroom in a facility that is frequented for urinalysis too. From what I understand, it's been "out of order" for months. I wonder where the employees relieve themselves... I do not blame the employees here and did not experience a problem with them, but Quest can afford to properly staff its facilities with the amount of money made on the analysis of every sample."

"It was my favorite Quest to go to because of the convenient location. Unfortunately, they only see patients with prior appointments. My favorite blood drawer is Kasey. She is sweet and funny! The real reason for this review is the way a family ahead of me (and myself were treated). The old lady who came outside asked me who I was and if I had an appointment, I did so and I explained the kiosk ( which I used many times before) was not working properly. She forced me to give her my name and birthday in front of everyone and with a horrible attitude. When the family waiting next to me asked for help with the kiosk she really had a nasty attitude and acussed them of not making an appointment. Another lady called the family and the first one started an argument. Horrible and unacceptable behavior."

"This location like many of their locations have discontinued the use of a secretary. Now to check-in they have tablets, so impersonal! The worst part after waiting in a waiting room and not speaking to a person your meet wit nothing but rudeness from the phlebotomist."