Place Four Paws

"Angela was excellent with my dogs! We would never go to anyone else. My dogs are very picky with people. I have a German shepherd, Dutch shep, Rottweiler and a Frenchie and they ALL love her! They’re always happy to see her. Whereas in the past it was a challenge getting their grooming done !"

"The owner here, Amy, is an extremely nasty and unprofessional person. Im not sure how she is even in business with an attitude like hers. It seems as she cannot handle negative feedback or unsatisfied customers especially after reading her response to the 1 star review below (some people just cannot handle criticism or feedback as it hurts their ego) I have been bringing my dog here to get groomed and will NOT be returning after my conversation with Amy regarding my dog being cut poorly. His ears were cut straight across like a bob cut, choppy, his hair and face were super short to where you can see the pink under his fur. Overall, he does not look good (mind you we had Christmas pictures this week which we will now not be doing) The person who usually groomed my dog called out sick and they did not notify us about this when my sister dropped him off. I personally called them to explain how I would like him groomed (the woman on the phone told me she is just walking in and seemed overwhelmed as there were people already in the shop so this could be where my directions were misinterpreted or communication lines became blurred) I explained that I want him done as usual with the face short. They misinterpreted my request as I wanted his face shorter than usual, however that was not what I said. Mistakes happen, however, it was HOW Amy handled the conversation and spoke to me after that prompted me to leave this review. I requested something be done to make it right for my next grooming since I was not happy with the services. I have been a customer for months and have even referred people here. Amy got on the phone with me already with a nasty tone explaining she isn't giving me a credit back and there was nothing she can do because she did what I asked. She stated "it's hair and it will grow back so I don't know what to tell you" (the nerve, which is very interesting because the other client who reviewed said he was told the same thing and in her response she acknowledged how that wasn’t appropriate response so let’s take some accountability ) I tried explaining to her that my request was misinterpreted and she told me "well maybe next time you will say what you mean" (excuse me??? this is what prompted me to go off) to which I stated maybe next time I won't bring my dog here because your attitude is extremely rude. We then got disconnected as I was speaking (or so I thought) so I called back and said "think we got disconnected" and she said "no I hung up on you!! Im busy I cannot deal with you or this right now" I'm astounded that this is how she treats and speaks her clients I can't imagine how she treats the pets/employees. As a business owner, if a customer is unhappy there's ways to speak to human beings and to mitigate and handle situations like this. Instead Amy was nasty, defensive and not accommodating whatsoever. If a client is unhappy with the service, I understand there is no full refund, however something could have been done especially that I am always bringing my dog here. Whether it was a small credit or something added to his next grooming. I was not looking for a full refund whatsoever as I understand I still received the service. She could have handled it much more professionally, empathetically, and respectfully expressing her understanding of how I wasn't happy and that she apologizes for the confusion or the communication not being clear BUT there was no accountability and she was condescending and nasty. I cannot even believe the way and tone I was spoken too when I called expressing my thoughts calmly until she tried to go off and have her passive aggressive and demeaning comments. I feel sorry for her employees and hope she treats them better than her customers!"

"I have been bringing my two dogs here for years. They are expensive but always have done a good job. Recently we got a puppy and a month ago we brought her in for a "puppy cut” they went way too short in the face and she looked like a different dog. Today, we brought her in again for a grooming and wash. I was very specific: "Leave her face long, and we would like somewhere in between a puppy cut and a summer cut." I picked her up and them seemingly ignored my instructions. She was cut VERY short, and cut her face short when I specifically told them not to. I wasn’t going to say anything, but once we brought her home, we noticed her paw was bleeding. Evidently, they cut one of her nails too short as well, and the bleeding would not subside. I called to let them know as I have been a customer for years, spending nearly $300 every 5-6 weeks with two dogs and now I had three. After explaining what was going on hearing them make excuses for everything, I heard the owner from the background yell "tell him if he's unhappy with the cut there are plenty of other places he can go." I cannot believe a business owner can have such a blatant disregard for their customers' satisfaction - especially in response to THEIR SCREW UP. Typically, it's when things go WRONG that you see what people are made of, and based on this I dont think ANYONE should give them business. Let's see how little regard they have for their customers when they don’t have them anymore."

"Everyone here is so friendly, kind and professional. They truly love and care about animals! I have a 70 pound German Shepherd/Mastiff mix. They cut her nails and were so sweet with her. We will be going back."

"Yesterday, I brought my Maltese to Place Four Paws for the first time. The moment we stepped in, the staff made us feel welcome. When I picked her up, my eleven-year-old Bailey looked and smelled wonderful. She even had a beautiful bandanna and bow."