The Ledges Apartments 11 Ledgewood Road, Groton, CT 06340

"As a current tenant, I can honestly say the apartments themselves and regular staff are great. Luis and Michael are amazing. Above and beyond every time! Yes it’s expensive, but that’s everywhere. Upper management leaves so so much to be desired, and I’ll just leave it at that. If you look into all the other reviews with complaints or negative marks, they’ll all say pretty much the same thing. Things were much better a few years ago under a different hand. I’ll echo that."

"I've lived at The Ledges for several years and have, for the most part, enjoyed the community. However, at this point I cannot wait to move out next month. The buildings, pool, and gym are nice and the maintenance team is excellent, bar none! On the other hand, the office staff is inept, disinterested in customer service, and fails to resolve issues in a timely manner. There are several known issues that office staff consistently fail to remedy. First, they fail to create a safe environment for pets, particularly dogs. Most dog owners in the complex are responsible and respectful, but staff has been lax in remedying issues surrounding dogs. This includes following through with charging fees to those who do not pick up after their dogs, taking charge of situations involving aggressive dogs, and keeping the dog park functional. Many people allow their dogs off leash and they often charge on-leash dogs. This is dangerous and unacceptable, but the office staff doesn't do more than send out a "reminder" that dogs must remain on leashes. Not charging fees to those who do not pick up after their dogs (as stipulated in the lease) fails to create a deterrent. Having dog waste everywhere is unsanitary for humans and dogs alike. It also attracts wild animals, particularly coyotes because it's easy scraps for them to eat. Second, there are no ramifications for those constantly throwing food, pumpkins, etc. off of their balconies towards the edge of the woods. This also attracts coyotes. Obviously there will be wildlife around, but residents and staff should be held to account when willfully performing actions that attract wildlife that are known predators towards small children and animals. Choosing to live in an apartment complex rather than renting a house means you're joining a community. Part of being a community is thinking about the safety and wellbeing of more than just one's self. Lastly, there have been known issues with package thefts. Staff is reluctant to help residents locate their stolen packages even though there are several residents who have been reported and/or admitted to stealing mail. Not only do residents have to deal with the inconvenience and potential loss of money, but mail theft is a felony. Outside of the recurring issues listed above, renewing my final lease was a drawn out process. I was sent two or three incorrect leases before being sent a correct one. They messed up the rates, the number of pets, and tenant names. The lack of professionalism was evident. Overall, I'd suggest a different complex until Cheryl is replaced by a competent manager. As previously stated, the amenities are nice, but office staff is beyond frustrating. They call themselves a luxury complex but fail to provide luxury customer service. You're better off spending your money at one of the other great complexes around Mystic, Waterford, or Stonington."

"I have lived on property for five years and have had issues that apartment living can present but I have to say that Cheryl Desmond and Lynn before her , have always been professional and conscientious in serving residents. Cheryl can be having a meeting with one of her employees but if she feels she needs to interrupt her meeting in order to assist a resident, she does so. Maintenance is exceptional to say the least. The outer office always helpful and Luis will certainly assist residents as well. The rents are increasing to exorbitant rates but that’s a corporate issue. I will be leaving the property and moving out of state but have enjoyed my time here ! It is a great place to call home."

"I lived at the ledges for 2 years. When we moved in, we were in a one bedroom apartment. I found out I was pregnant and was freaking out about not having enough room for us & our new baby. We went to the office and Heather helped us. She not only calmed me down, but she helped get us into a two bedroom apartment within the month. Around that same time, a new manager entered the complex named Cheryl. Upon meeting her, she was very friendly. When we entered into our new apartment, the oven was not cleaned well and black smoke filled our whole apartment. I had to beg to get a new oven (being pregnant and worried about the smoke) and I’m still not even sure they didn’t just clean it and give it back to us. They also never cleaned the smoke so I had to climb up and clean it off of the top of the cabinets, microwave and doors. There was soot everywhere. Fast forward a year and it was time to renew our lease again. We were unsure of what to do because my husband had soft orders to stay Groton (meaning they could change). We wanted to go talk to the office to see if we could have 5 extra days to let them know if we were renewing or not as he was going to be told if we were for sure staying by the end of the week. When we entered the office, Cheryl immediately asked me if we had an appointment (without even a hello). She then reminded me throughout our conversation that if we had an appointment, it would have made things easier for her. When I told her that I felt that raising our rent by $250 a month was a little high she said “can you not afford it?” & was very condescending. She told me that she could not give us 5 more days and basically pressured us into agreeing to a new lease. I had a newborn baby at the time and was very stressed about not having a home for her. While this took place, Heather left the ledges. She was literally the best and I loved working with her and how helpful she was. It makes me wonder what the reasons were behind her leaving…. && her leaving is a MAJOR loss for the Ledges. My only thing is, if you plan on living here make sure to work with anyone but Cheryl. (Luis is WONDERFUL and I loved working with him after Heather left.) Cheryl will act nice until you need something and she only cares about money. If she’s in the office, just walk out and come back. They even had someone come in and measure our counters before we even left as they were planning on replacing them. They couldn’t even wait. They charged me for an oven that they were also planning on replacing when I moved out. Very overpriced for what you get with a manager who only is nice until you need something."

"My husband and I have lived at the Ledges Apartments for just over five years, and we've enjoyed living here. The buildings and grounds are well-maintained. The roads are treated and cleared quickly when it snows. In particular, the maintenance team is simply outstanding - responsive, timely, knowledgeable and courteous. You could not ask for more. The swimming pool is sparkly-clean. This is a fine place to live."