The Abbey Inn & Spa

"The Abbey Inn and Spa exceeded all expectations! The front desk associates were incredibly welcoming and attentive, making my introduction beyond expectations. The facilities are nothing short of breathtaking – from the serene spa to the beautifully designed rooms. Is this place a venue? No, it's more like opening a storybook and dining in the pages of a fantasy. Chef Danielle's culinary expertise left me in awe; every dish was a masterpiece. I'm already dreaming of the day I can have my wedding there – it would undoubtedly be a magical event at The Abbey! Hats of to this amazing team of guest centric professionals! If you book an event, you MUST speak to Tara she's a angel."

"First, we’ll start by saying this: The Abbey is a breathtaking space to host your wedding. We couldn’t find anything like it in the Westchester and Hudson Valley area. Some of the hotel rooms have wonderful views of the Hudson River. The bridal suite is spectacular. The landscaping is impeccable. The Highlands Ballroom is a beauty. If you want the “wow” factor, this venue delivers. Our guests were absolutely taken by the venue. WITH ALL OF THAT SAID, my wife and I are VERY focused on the details. Had that not been the case, things would have fallen through the cracks. IN SUMMARY: WE WOULD BE VERY HESITANT TO RESERVE THIS VENUE WITH THE CURRENT WEDDING COORDINATOR AND MANAGEMENT COMPANY. A word of warning: Keep ALL versions of your contract. Date them and sign them as needed. Follow up every phone call with an email. Had it not been for us keeping all of our paperwork in order, The Abbey would’ve charged us a higher service fee, would not have provided all of the pasta options at the cocktail hour, would have charged more for upgrading the cake and upgrading the bar. Big picture: 1. The wedding coordinator at the Abbey changed 3 times within a 12 month period. The new wedding coordinator, Catherine, only responds to emails not phone calls. Communication overall is much slower than the elevated experience one would expect from a venue of this caliber. 2. The current management company does not seem able (or willing) to manage the small details. 3. They switched the cocktail hour from the outdoor patio to the indoor corridor without notifying us, which was explicitly promised. We had key persons from our wedding party ready to answer real-time calls as needed throughout the day. They never received a call to give us the heads up about the cocktail hour change. 4. Throughout the planning process, we were assured The Abbey’s “synchronized service” would guarantee our guests the best dinner experience. This did not happen. Guests sitting within the same vicinity did not receive their meals at the same time. It made for a very confusing dining experience. My wife and I were served next to last. 5. The Abbey doesn’t offer a tasting menu. Instead, they host you for dinner at their restaurant to sample the food selection. This is great, the food is delicious BUT not the same as a tasting menu. The entrees served at the wedding were up to par. The salad served with dinner was NOT. Rather than the Hudson Valley salad served at the restaurant, the salad at the wedding was a disappointment. It was akin to a salad you’d find at a picnic buffet. 6. My mom has a strict gluten free diet. We made this very clear to The Abbey ahead of time (repeatedly). She has Celiac’s disease. When she received her meal, the waiter could not confirm with certainty that her meal was GF. This is not only a terrible disappointment, but quite dangerous. Smaller details: 1. We served filet mignon as one of the entree options; yet steak knives were not provided to guests. 2. The cocktail hour plates were the size of tea cup saucers, which were awkwardly small. Now for costs: 1. With a 25% service charge (which does not cover tax or tip), we expected impeccable service. 2. The service charge is placed on every expense. So if you upgrade the cake for $8 per person, please keep in mind that it is $8 plus 25% plus tax. So when choosing a package, remember to add a healthy buffer to cover all the other expenses. In our case, it resulted in an additional $100 per plate. 3. Charging $5 to place gift bags in the hotel guest room is just inconceivable. Let’s not forget, rooms at the Abbey average $500 per night; and some have a 2-night minimum. In summary, we wish the service and Staff matched the service charge and beauty of the venue. We hope you find this review helpful and have a blessed wedding planning experience."

"Aleks, Tameka, Renee, and David were all great! The property and building are beautiful. The room was great. The facials were a really nice and relaxing experience. Everything was clean and beautiful. There were a few mistakes, but at least the management apologized and compensated us fairly. We had a great time though and will return!"

"My daughter and I decided to get massages and lunch at The Abbey Inn & Spa for her birthday. The property is beautiful and you can't beat the view of the Hudson. The spa smelled amazing and the soft sounds relax you upon entering. The waiting area has a zen vibe, with comfortable couches. Our massage therapists, Cheryl and Maureen were amazing. They worked out every knot my daughter and I complained about. My daughter told me Cheryl is tiny but powerful and Maureen was patient because I have a few injuries. I was informed they will be adding more spa services, such as more facial options and body scrubs!! After getting the princess treatment at the spa we headed to Apropos for an incredible tasty lunch of Orecchiette with sausage and Rosemary Shrimp which was fab! The dishes were beautiful, I'm a food photographer and I appreciate a well put together plate. The staff is super friendly and attentive. When we left we got a little lost because it's a huge place. So, we were able to check out a little more. The chapel looks like only fairytale happen there:)...quite impressive."

"We've been at the Abbey many times - you really need to see it. Words don't do it justice. The architecture and restoration is magnificent. The location on the Hudson River view is incredible. The restaurant is one of the best in the area. The Spa is other-worldly. And the service is always great. It's our first choice for out-of-town visitors and they're always blown away."