Westchester Marriott

"We weee staying there for a wedding. So we spent one night there and all was fine. Only issue was that the heat in our room wouldn’t turn down. Was stuck on high. I think the temp got up to 80 something at 3 am. That’s when wife had to call and maintenance came to fix it. It was fixed I suppose but with no windows to cool it off. Was a slow process. Other than that was generally fine."

"My wife and I stayed here for New Year's Eve. Although they were renovating the hotel the service was exceptional. We appreciate the complimentary coffee, tea, apple cider, cookies, free cork screw and dining. Room service was on point for our needs and everyone was friendly and professional. It was a fair distance to local shopping and restaurants. We'd come back again."

"I have been a long time customer of Marriott especially this location. I had my sweet 16 there about 5 years ago, but my stay last week had to be the worst experience I have ever had. Charging full price for a hotel under renovation with no preface that the hotel was under construction is just upsetting to see from a marriott. It is one thing having the hotel under construction but eliminating the ability to use the amenities and charging full price to stay is absurd. and even if some of the amenities were available the staff I encountered did not express that at all. As someone who grew up in the Westchester area I understand how people from NY act but the customer service I received at this hotel was outrageous. Now I am sure that my experience does not account for the plenty of gracious and nice people that work at this location but the cross section I came in contact with was very disappointing. Greeted with a “yeah, what do you want” when my mother called the front desk to ask a question once. As well as going to purchase some snacks and being completely ignored for 5 minutes by the individual who would complete our purchase. Just to name a couple of our experiences. I’ve always loved the Marriott and am exited to see what the hotel looks like after the renovations are complete, but don’t see myself returning as a customer anytime soon or period."

"I didn't stay here. I was working on the hotel and stayed somewhere. I have never been met with such kindness from a hotel staff. As a worker I didn't expect much but wow did they deliver. From the GM of the hotel to the Chef in the kitchen and everyone in between had excellent hospitality skills. I was treated better here as a worker than I was at my own hotel. Thank you foe the experience"

"This hotel is under major renovations. We picked this spot on a long drive home for a quick spot to rest. There were 3 wedding parties staying there and I wanted to make sure we stayed in a quiet room. Luckily we did! The room we stayed in was "Renovated". The carpet and bed were new but the room showed obvious corners cut during renovation work. The bathroom door was removed and cut out for a new sliding door and the closet doors were stained on the bottom. I guess I would stay there again once it's done being renovated. There are other Marriott hotels in the area to stay in."