PARKROYAL Parramatta

"Rooms are definitely not ‘polished’ as per the description. Rather, they are dated with peeling paint, cracks and water damage (possibly mould) in the ceiling. Very noisy AC even if you don’t have it on in your room. My room also stares straight into the gym, with anyone in the gym able to stare back into my room meaning I have to keep the curtain closed and use lights instead of getting natural light if I want privacy. Service has been mostly friendly but I’m here on a corporate booking and they refused to upgrade my room due to the level of room chosen in my booking, however, they gladly downgraded my room without warning because I requested to be on the same level as colleagues (who have far better rooms/inclusions), without modifying the rate charged to reflect the lower rate and refusing to include any alternate compensation or inclusions. This hotel is definitely not worthy of a corporate stay unless you are in the new part of the hotel and the non-corporate rates charged are overpriced when you have the Meriton for a similar rate next door. Best thing about the hotel is the convenient location for working and dining in Parramatta. Edited to add: Regardless of management comment, the superior and deluxe rooms are not comfortable to stay - bathroom is small and almost need to be a gymnast to navigate the bathroom layout and rooms are dated and old. Carpet felt sticky when I walked barefoot, TV unit was dusty. No opening window or fresh air available. Would not return here if I could avoid it considering the other options in Parramatta. However, yes, staff were generally friendly and tried to be helpful but that doesn’t change the other issues with the rooms. Thank you."

"Very nice hotel with extremely nice rooms, the morning buffet breakfast is also a must have! They do keep a $200 deposit on top of the money you pay for the room.. they claim it as incidentals but the money doesn't come back to you for almost a week!"

"Great location in the heart of Parramatta, easy to get to and plenty of parking that is easy to navigate. Rooms are basic but clean and functional. No mini bar in the rooms though so bring snacks if you want them. Be prepared for one of the slowest check in procedures you've ever experienced in a hotel though!!!"

"Hit or miss.. stay there quite a bit - they have newer rooms and older rooms.. be sure to make sure to ask for a newer room when booking as the older ones are quite dates.. some of the old ones have those small bath tubs and shower in one - shower head super low and small tub feels like a slipping hazard. Other than that good location and amenities"

"The room was adequate but no more than that. It smelled musty. The shower was impossible to turn on without getting either burnt or soaked in cold water. No menu provided for room service, we had to google the menu to order. The breakfast buffet was terrible. Whilst I understand that the main dining room is being renovated, that doesn’t excuse the poor standards in the temporary dining room. On arrival at 8am, half of the tables were vacant but covered in dirty dishes and/or spilt food and drink. There was no clean cutlery available, we had to go looking for some and ended up taking some from another vacant table. In the 45 minutes that we were there, no attempt was made to clean the tables. The food was of substandard quality, bacon overcooked and tasted like it had been reheated several days running."