Meriton Suites George Street, Parramatta

"Was on the 48th floor so the view was nice. Unfortunately the room next to us and floors above was under construction so we were always woken up early in the morning from all the loud sounds. During check out. The receptionist by the name of Vi helped checked us out. 30min after checking out I realized I had lost my earring so I called back to let her know about my situation and if it was ok if she could help take me upstairs to help find it. (she disallowed it and said that because I already checked out, I wasn’t allowed back in the room). She told me she would call back very soon and that the cleaners were about to clean the room so they would be able to help find it. I called back after an hour and stressed about how the earring was sentimental to me and that I was on the way back to the apartment so if she could please just help take me upstairs so I can have a quick look. Again she declined and said that she will call me back once the cleaners have cleaned up the place. 5min later her colleague called back and told me that Vi was in the room herself to look for it and that she couldn’t find it (it didn’t sit well with me as she didn’t sound like she cared at all in the beginning). Her colleague was nice enough though and agreed to let me come back and help take me into the room to look for it. Upon arriving, one of the elevators were out of order so we were stuck on ground floor for 10min waiting. I tried calling to let Jessica (her colleague) know that we was stuck on ground floor waiting for an elevator but to my surprise my call was picked up and hanged up straight away (I called multiple times and it happened every single time). Once I was finally allowed back into the room (thanks to Jessica) I went straight into my room and found my earring right on the floor. (I did say on the phone before where it could’ve been). The noisy mornings I can forgive, but the care factor Vi had shown me through this experience was horrible. I also cannot prove that she intentionally hung my calls up but I do know that they can see the number that is calling in and that she was working on the phone during that time of my calls. My family and myself won’t be coming back because of this."

"I always stay here for work travel. Rooms are great location is great right on the river and close to all things in Parramatta. There is a new woolies metro nearly ready to open in the building which will make it better for those wanting to eat in. Restaurants around so no problem if wanting to eat out with a few nice restaurants in the building downstairs. Book early to get the best rate as its very popular"

"I got a lesson to avoid Meriton as much as possible with my little experience. I sent them a deposit in their office to purchase the unit and they didn't give me confirmation which I believe they had to give me right after I transferred. I called them next day, they told me the accountant in charge is on holiday and they can confirm it only after he comes back. They didn't even tell me how long it will take. I instantly asked the refund and canceled the purchase. When they heard I will cancel the purchase, they confirmed the money transfer in a minute. I still asked them to give me the money back and they told me it can take up to 2 weeks. Later, I've got an email from Meriton group for payee verification. I filled my personal information on their website as they wanted and at the next step, it asked me to put down my bank account ID and Password to link my bank to their system. Can you believe it? Australia doesn't have regulation for the password and most of companies have the password unencrypted. Moreover, once you give permission to the website for your bank, they can do whatever they want. I've never heard of this kind of stories. I am really glad I could get out of Meriton before I enter completely. I refused to put my bank ID & password and not sure if they will ever refund my deposit. Probably I will have to go though an legal process to get it back without giving my bank ID & password."

"No hot water or wifi tonight - a bummer after being on road for few days was really looking forward to warm shower. Staff too busy to answer phone for hours and not much they could do when I got through at 11pm. Otherwise, spacious apartment & well equipped"

"Very clean and modern hotel. The rooms are fantastic and very spacious. The location is very good and the rooms offer a great view. The rates are reasonable (for what you get). Big tip: as there is very limited parking, you can find a Wilson’s just up the road for around $14 per night (next to the Albion Hotel)"