Holiday Inn Express Portsmouth - Gunwharf Quays, an IHG Hotel

"The location is great! HOWEVER, the room smelt like dog. small room if you have 2 twin beds. furniture was broken. Woke up to a drilling sound above my head. I have video proof and pictures to prove how disgusting this hotel is. The ONLY saving grace was the guest service manager who tried his best to accommodate and resolve the issue but unfortunately, this hotel was just so bad that he wasn't able to. The young woman with black hair and long eyelashes was so rude. Had an attitude problem. She shouldn't work in this industry. She gave ME a nasty look. She deserves nothing but disrespect from me after her attitude. Fix your attitude."

"Stayed here not long ago whilst I spent the evening with friends in Gunwharf Quays. Convenient location and friendly staff on site. Room was ok with plenty of space and a fairly comfortable bed. AC wasn’t too powerful and kept us warm when it was required. Breakfast the following morning was very busy. The traffic light system in place to give us warning on how busy it would be was a good touch. I really liked the entrance to the hotel too."

"Great location for a night out. Helpful reception staff. Rooms adequate, shower room a little tired, tip - they need to use a water trap in the shower tray to avoid the soil pipe venting into the shower room - plumbing basics overlooked in this room! Nice and quick breakfast as always although no eggs this time."

"Average hotel. We enjoyed our stay although our location was very noisy with all the bars and music facing us. Couldn't shut the window because the AC didn't work. Fold out bed was very uncomfortable for my son. Quite expensive for the 3 of us but due to it being the only one in this location they can get away with charging whatever. Breakfast was really good, lots to choose from and the staff were also very friendly."

"Stayed here with our 2 dogs a good few times this year but not left a review until now. Love this hotel. Very central for Gunwharf shopping, the waterfront and Portsmouth Historic Dockyard. However, it's been the happy, friendly and professional, staff who've made this hotel a hit for us. The staff are literally like one big family and they make you feel part of that family. Rooms are clean and comfortable with good facilities. Says "pet friendly" but "pet welcoming" is a more appropriate description. Delicious, clean, fresh and plentiful breakfast - 10/10 (they ask you to score :-)) including attention to details like proper brand sauces and condiments instead of cheap alternatives. The whole team at HIE is excellent. It seems nothing is too much trouble, but I'd like to give a special mention and "thank you for their kindness and professionalism" to Charlee, Dan, Maria, Dee, Lyndsey, Henry, Lee, Sam, Mivvi, Anne-Marie and Peter. It doesn't matter whether you're here for a night, or a regular visitor, the atmosphere and staff are very warm, generous and welcoming. Thoroughly recommend this hotel - 5 Starts. I can't fault it."