Smyths Toys Superstores

"just been in store to collect a big dolls house and shuaib who works here, see i was struggling to carry the box and came right over and carried it to my car, very helpful and nice person to talk too"

"Always has everything I need when I come here. Everyone is always helpful and friendly. Cashiers are always patient with me especially if I have little one with me. Thank you for always accommodating and helping"

"Came into the store with my husband unsure on what baby cot would be perfect for us as we are first time parents & met this lovely lady called daisy who had the best customer service , she answered every single one of our questions with a smile on her face & gave us the best service. It was our first time shopping in smyths and won't be our last time as we really enjoyed our experience there. Although it was almost time for smyths to close , daisy did not rush us at all , she gave us all her time and attention which i really appreciated as i'm 9 months pregnant and i've been to so many stores to search for a cot but left with nothing because of the customer service but daisy was an absolute sweetheart not only did she help me find the perfect cot but also offered to show us how to fix it from stratch and honestly you don't really get that type of service anywhere , most people just want you to buy and leave but that was not the case with her , she wanted us to be 100% happy and satisfied before leaving the store with our cot. Smyths are lucky to have someone like daisy working there , shes one charming , kind hearted , helpful & thoughtful soul. After our trip to smyths both me and my husband were very happy. Thank you for your service!"

"When I got home after shopping at Smyths Toys, Beckton, on Christmas Eve, I checked my receipt, only to find that, the very first item on the receipt was for a, Leap Frog Magic Adventure, game. A game that I never put into my basket, never put onto the counter and, never wanted nor, got. A game for which I was charged £79.99. I have rung the shop several times to see if anything could be done but, no one answers and it just rings off. So, needless to say I will not be shopping at Smyths Toys ever again. Check your receipt's at the counter. £80 is a lot of money to lose."

"Diane at Beckton store is absolutely fabulous - so helpful kind courteous and full of heart! An asset to the team - smyths are lucky to have her. I cannot thank her enough for all her help on a cold Saturday morning in December, helping me choose and fix a car seat for baby! Look forward to seeing Diane and her fantastic team again. This store brings joy and happiness. Thank You. Abdul and family"