Tutti Bambini

"Wish I'd never ordered shelves, my fault not reading returns and that there is a £10 deduction for a collection. Was advised I could use Royal Mail, have since asked another 4 times if I can use another courier can't get a straight answer. Been emailing since last week, still waiting on back and forth to ensure a collection date since my baby is now due any day - they are hard work!"

"The customer service advisors are absolutely useless... Chloe, Irene, and Cassandra! I have been waiting almost 3 weeks for a refund, and spent countless hours on the phone. Their incompetent courier company LOST the product. A great big huge parcel... LOST! What a joke. You would think the customer would get their refund after 3 weeks of 'investigations' and a confirmed 'loss' from the courier company. No! It seems the customer will only get their refund once the product is returned to their warehouse, yet this issue is BEYOND the customer's control! Apparently, managers are never available to speak to, whilst the customer service advisors continue to read from their robotic scripts! Nothing a simple call to the credit card company won't resolve :-) Tutti Bambini can keep their rubbish products. I have since made a purchase from Mamas and Papas instead :-)"

"Ordered online. Very fast delivery. High quality products and customer service was great when I required parts to be replaced. They sorted everything very quickly. Overall very satisfied and would purchase again from them. I ordered the Malmo and Rio furniture set and delivery was meant to be 3 to 4 weeks. It arrived the following week. The furniture itself was easy to put together and of a good quality. I can see this being in my child’s room for many years. One part of the cot top changer wasn’t quite fitting right so I got in touch with Nickie in customer service. They sorted it out and sent out replacement parts which arrived within a day or two. Perfect fit now."

"Quality of product: lovely, high quality, comfortable. Quality of customer service: much to be desired Really can only echo what people said on here - website said 3/4 weeks to dispatch. After 4 weeks I had to reach out. I was told the product was at the warehouse and allocated but waiting on the shipper. Literally didn’t ship for another two weeks after that and the staff gave zero idea of when to expect it. You have a great product, you just need to figure out some logistics issues! 1. Your customer service should be reaching out before the customer has to with updates on shipping windows 2. You should tell the customer who has waited a month for a product updates (like when you’ve allocated a delivery company to a product - not make someone wait for the delivery company to text only after they’ve picked it up). 3. I’d definitely work on your warehouse communication with your web team to put in some buffer for SLA, pick n pack and plausible delays. Shipping globally is hard, this has been very true since the start of the pandemic but right now you have a couple years of data to work off of and factor those stats into everything operationally. You honestly make a great product and I didn’t feel like you deserved the awful star ratings you got on here but you’re competing with other UK companies that really have their operations down pat, and who use solid delivery partners like DPD and Hermes. This market has a pretty high standard of service now and it’s really coming down to improving communication I think (people will wait! Honestly my car seat was delayed 3 weeks, but the company communication was fantastic - they also had a delayed shipment date originally promised they couldn’t fulfil but I felt so confident in their customer service communication I never cancelled my order and I waited)"

"Please, report this company to trading standards like I did. Terrible quality, IKEA is far superior, the SINGLE layer of paint that covers the furniture doesn't just smell horrible even after a week from opening, but it chips away at the MINIMAL bump. The building quality is terrible and thank god my father was able to help me to fix all the little problems, as the chest of drawers was wonky and the wardrobe doors uneven. I would like to sent everything back for a full refund but not to mention their delivery service is just as bad. Do yourself a favour and buy IKEA next time."