iCarhireinsurance.com 82 Oxford Road, Uxbridge UB8 1UX

"Awful claims service, poor response, inconsistent decisions and when asked about a complaints process and policy they advised, we don’t have one. Make sure they will cover you before buying, had one claim accepted after a complaint now claimed again, using the same company to rent and they advise we no longer support that rental company. Maybe so but how do you no that if they don’t tell you. My advice stay away, much more reputable companies out there."

"10% increase in premium even though no claims were made . I told them I found a company on line offering same cover at much less premium so I did not renew. They simply emailed and said"we do not price match""

"I made a claim over 7 weeks ago, and although i had provided all documents and the total amount to be refunded was quite low (less than £200) I have had no further communication from them since. I also have called their customer service (at Zurich) and the only thing they can say is that it's not their responsibility! that is scandalous! Now I will have to pay for the extra insurance when hiring a car anyway after having paid them more than £120 for a global insurance. I agree with another review: they are a scam company and they take your cash and then when you need to claim they just wear you down with silence. Avoid them!"

"My wife made a claim over 6 weeks ago, and despite providing all documents requested we have had no further communication from them since. Have contacted the complaints team and they try and say it's not their responsibility. I have recently hired another car and paid for the extra insurance rather than risk having to claim again through iCar. In my opinion it is effectively a scam company, they take your cash and then when you need to claim they just wear you down with silence."

"I had a 1 claim of approximately 200 USD — locked keys inside car. It is worth mentioning that they are just agent selling product of different insurance companies — i had Zurich insurance. Although it took some time, and they requested several nonsense documentation (like invoice with precise location and car model from locksmith that opened my car), clearly designed to put of some people, after several emails i was able to successfully get claim. It took around 6 weeks in total of which 3 weeks from point when they promised to credit to my account. I will use them again"