George Fraser Ltd

"It’s very difficult to find honest people in the car business these days, you can definitely count on George and Paul which give an outstanding customer experience at no extra cost. I have serviced and replaced many parts with the for the time I owned a c250d coupe"

"I used this Garage for 3 times due to good reviews on Google and now I find it expensive, will not go again ever with my Mercedes, First time I had my gearbox service done, due to getting an issue while auto changing gears in 3rd and 4th gear , was feeling a jerk, and after doing the above service and paying almost £500 the problem never disappeared completely but comes less often, And now a year later this happened, £90 per hour been charged as Labour cost for 5 hours, ???????? total £450 for Labour cost , just to replace main battery and run diagnostic to change a sensor, check washer fluid sensor, and change just a lock of the boot in auto locking mechanism, Obviously paid separately for the parts, which was half of the price above, and with VAT it went up to almost £1000, Felt like Rip off and I could have saved lot of my money by using different garage, Everything above was pre explained while dropping the car so they don’t tell me unexpected stuff, Don’t understand how it takes 5 hours of actual work to do above few things ?????? Probably must be a learning mechanic who is doing experiments on cars and getting £90 an hourly wage, for goodness sake!"

"Wish I could give them 0 stars. Incompetent, yet overpriced. Do not use this garage! I used George Frazer of Uxbridge a couple of months ago for my S Class. Asked for a vehicle diagnostic to see if there are any relevant codes to diagnose shuddering on cold start and ABS error popping up twice. I specifically mentioned that just need the diagnostic and no parts changed. Also an oil and filter change (using my parts and oil) so the oil change is recorded on the vehicle's digital service history. Agreed prices was £65 for the diagnostic and £45 for the oil change which seemed reasonable. Got a call the vehicle is ready and a bill of £400. Apparently, they changed a wheel speed sensor (£135) and there was additional charge which wasn't mentioned when I dropped the car off of £140 for half an hour road test. I find this very unprofessional, what if it was a £2000 part, would they change it without asking the customer first? I wouldn't be writing this review if, at minimum, the initially requested work was done as expected. The vehicle shuddering was back literally as soon as I left the garage and on top of that they said they can't update the digital Mercedes service history as the service wasn't full and no inspection was performed. None of this was mentioned when I dropped off the car. Since then I took the car to a smaller independent Mercedes garage, the shuddering was fixed (apparently some turbo seals) and the service history updated as expected. All for almost half the price of what George Frazer charged me for literally not fixing or doing anything. Would not recommend."

"George Fraser recently repaired my sinking suspension on my 2013 E350 Mercedes estate, it had more than one fault, he found them all without replacing parts that were not required, all fixed now at a reasonable cost, have already recommended him and I will definitely use them in the future, Thank you George and Paul."

"I recently had my car repaired at a George Fraser, and I was extremely impressed with the level of service I received. Not only did they fix my car quickly and efficiently, but they also went above and beyond by offering to take my parents back home when they realised my parents had no other form of transportation. The staff were friendly, professional, and incredibly helpful, and I couldn't be happier with the service I received. I would highly recommend this mechanics to anyone who owns a Mercedes and is looking for reliable, trustworthy service. Shoutout to George and Paul for being so helpful and friendly and the gentleman that brought our car back. Thank you."