ACX Express

"Terrible company. Was left standing in the cold and rain at the crematorium for well over an hour after the funeral. When I called back phone staff reinsured me a car was on the way. Another 30 mins passed with no show. Finally got a call from the driver who seem to not have a clue where to go and he had a bad attitude. Said he was 20 mins away. 5 minutes later their office rang to say it was cancelled and the driver said something that they can't repeat. On all days to be let down and made to wait in the cold for no reason I wasn't best pleased. The driver needs to be sacked."

"Cancelled my airport pickup with too short notice to rearrange, ended up paying twice as much (£160!) as had no other option available."

"Be warned...this company is unreliable. On 17th December l booked a cab for 0110hrs to pick my 17 year old son up from an event as l was working and unable to do it myself however no one from the service turned up or call to let me know they weren't attending. My child was left standing in the cold whilst waiting. I called this morning to complain and found out that it was the actual manager whom took my call last night but failed to dispatch a cab. I am so upset, how could she be so careless. If you are unable to look after vulnerable customers then what good are you to the community."

"Booked airport transfers online. They cancelled the onward journey with an SMS, had to call and ask why, they said that it's a busy period and won't take the booking. The return journey was still in place and a week later. They just canceled it without any notice. I happened to see the cancellation when I went to the online booking to make sure everything was ready when we land. Because they cancelled so last minute, we used Uber at the airport at roughly same cost."

"Terrible experience. Booked two large taxis for 10 children and 2 adults in advance (for a birthday party). Checked twice that everything is confirmed and answer was positive. However, on the 10th of July taxis didn’t come at all. When I called them they gave me a silly answer that they had to cancel without a sound reason. It was a very hot day then and they probably didn’t want to work on Sunday afternoon, let’s be honest here! I ended up on my own wit10 kids to move from the Airjump trampoline park in Orpington to Wagamama in Bromley! Called 3 other taxi services no availability. Thanks to the parents who didn’t leave me in Eros difficult time and helped me out then! ACX taxi services- you are the worst and let me down causing so much stress. When I tried to get a written explanation now they avoid the conversation and their manager Eriana never available. Very poor customer service and shame on you."