Well Pharmacy

"I've always had a good experience with Well, my prescription has only ever been missed once (GPs fault, not the pharmacy) and when I spoke to the pharmacist there they got me sorted very quickly. They are under staffed and under resourced like the rest of Britain's healthcare system but they do their best with what they have and I have utter respect and admiration for them"

"Went there Saturday morning to collect my mum's prescription which wasn't ready earlier in the week to find it closed!!! This from a pharmacy that boasts online about its system for reducing waiting times and ensuring they are well stocked. Well neither of these statements are true as I've experienced both long waiting times standing outside in the cold for half an hour and multiple visits to collect items which they said they didn't have in stock but we will next week! Will definitely be changing to another local pharmacy now."

"The place is dirty and scruffy, the staff don’t look you in the eye. Tried to collect a prescription today 22/10/22 they are closed due to staff shortages but 2 pharmacists are in there and won’t answer door or phone! They never answer the phone. My mum has NO pills to take! Trying to get through to 111 to get an emergency supply"

"It is shocking to see how this chemist has gone down hill over the past few months. I usually get a text when my prescription is ready for collection. After a week, I visited to be told they had to order my items, I explained I was going on holiday and needed it before I left, but to no avail. When I returned I visited again, to be told the same thing. As they had one if the items I took that. Is there a shortage of medication? This week, I have visited the pharmacy on 3 occasions to try and collect a prescription, with no luck. My prescription was sent to them 27 September, again no text, and only two tablets left (14 October). Their Web site says they close 7pm. I was turned away from the door during my lunch break and told to come back after 4pm. Due to work I got there 5.20, a note on the door said they were closing at 6pm, but they shut the door to customers at 5.38! I understand they are short staffed. They were so lovely and helpful before. I really hope they can turn it around,for all swanley residents sakes."

"Absolutely useless. They get my repeat prescription wrong nearly every month. Don't have a prescription sent there because you will be lucky if they are actually open. The regular Pharmacist is rude and arrogant. Much better off going to Asda!"