Boots

"Well stocked large branch. I went in for medicines over the counter. Asked for what I wanted and got the impression she didn't really want to serve me - trying to get me to buy off the shelf. I wanted a bigger box than on shelf and she kept pointing to shelving behind her and asking what brand, when I clearly kept saying 24 Neurofen standard coated tablets!! Ended up buying a small pack off the shelf as couldn't be bothered to beg her to sell me a box of 24. Queues were long and ended up getting one of the makeup counters to put it through their till for me (lady on makeup counter was lovely)."

"Bought si eu de Parfum of Giorgio Armani today at about 12 o’clock (14.2.23). It was displayed that there was a free gift for the purchase. I went to pay and asked for the promotion. The Asian lady at that time was very dismissive saying that she was told they were over. I asked her then can you at least check cause it says there it’s available so if it’s not available why is that displayed as this is the reason why I am also buying the perfume. She made up stories and when asked to check she “found it”. Very bad custumer service and the lady was unapologetic saying she doesn’t know as she works for the cosmetics. Saying they are finished and once insisting and asking to check magically found. I should not have asked her many times as the information about the promotion was displayed for customer. I found it misleading as the lady asked me to pay before giving the gift that was displayed (gigantly). Please do not display “free gifts” when buying perfumes when these are not wanted to be given."

"Went on a Sunday about an hour before closing time, wasn't too busy. The store has changed layout since I last went in so signage lacked in some aisles (eg. Feminine care/ menstrual products). Also a lot of the make up testers were missing and the stock had not been topped up."

"Stocks pretty much all everyday essentials. There's also a pharmacy, vaccination centre, hearing care and an opticians on the 2nd floor - the pharmacy and vaccination service and knowledge is great. Haven't tried the opticians and hearing care so cannot comment on them."

"This is the second time I have been disappointed with the service at this pharmacy. It's big, but the help isn't as timely and it seems understaffed. Maybe it's just after Christmas, obviously they are not very enthusiastic about their work, and they are not very willing to help me find what I am looking for. Just tell me the location and name and let me find it myself. In the event that I took the wrong one, they reluctantly led me to the correct shelf. Not friendly, slow to help, not patient."