Coopers Estate Agents

"Rent experience: emailed them and confirmed my info for renting a flat viewing. Everything was going ok but they never sent me a confirmation email that my viewing was booked. after chasing for 3 days I finally got an email saying the property is taken, could have told me there are other people in line so I would view the property earlier before them but clearly they pick and choose who they want to rent the flats too. Update after my review: The branch manager did approach me and explained the situation which was really nice of him however I am still not fully satisfied that he got the point of being transparent to people and I believe his team members are letting him down on this topic a bit to cut corners and not typing details to enquires they get on a daily basis."

"As a landlord, I would not hesitate to recommend Coopers. From start to finish the process has been seamless. Coopers found us great tenants, have gone above and beyond and been a pleasure to work with. Kate and Alex have been faultless throughout. Appreciate all your help!"

"We have rented many places with many different estate agents in past ….. never had we had such professional kind caring service from one estate agents …. Kate from coopers estate agents goes above and far beyond what is required by her … she made our move stress free and has adhered to everything we asked for … nothing was never a problem and dealt with immediately… coppers are very fortunate to have such professional kind caring staff working for them … highly recommend this company … well done to you all we are so happy in our new home and huge thank you to you all …"

"Always had a brilliant experience when dealing with Cooper’s - friendly, professional and reliable service from Alex and Kate. Valuation process was very quick and straightforward with very speedy follow up."

"Really negative experience with this Agency . They are not professional and not honest at all .Lack of transparency . I contacted them for a studio flat to rent one week ago . I live in Newcastle and I need to relocate because of my jinn , I asked a view online and I was more than happy to rent the flat as I knew the building, I lived there few years before the pandemic ( rent from another agency ) . They didn’t want any view online so I asked ( I had to beg ) to give the appointment to my friend to go in my behalf . They gave her the appointment one week later . My friend went to see the flat and we had a video call ( they allowed with her but not with me when I asked ) I was happy to make the offer and the agent Alex told me he would have sent me the email with the documents requested. Today I haven’t received any email , I called around 12pm and a man on the phone told me they would have sent me the email soon . Nothing . My friend called them again and Kate said Alex was on holiday she would have sent the email to me . It was weird because the flat was already removed from Zoopla in the morning . She sent the email and I put my information and I would have been happy to rent the studio . After one hour they replied and they said the landlord had another offer . So fast !!!!!!! Anyway I sent an email and apparently they accepted ( they said ) to rent the studio with £200 more . So !!! I think they never had intention to rent the flat to me since the beginning …..I was no aware about this kind of competition to rent , as it never happened to me . So people need to be aware that the price they advertise is not real if they want a flat they need to offer minimum £200 more of the price advertised and they need to like them . Unprofessional staff and disappointed service !"