The Grove Redbridge Child Development Centre & CAMHS

"Absolutely shocking service. Appointments constantly rescheduled or cancelled, often with very little notice. They have total disregard for peoples time. Redbridge council tax is increasing every year, yet we are provided substandard services like this. Residents of the borough deserve better."

"I have been trying to get in touch with them for over a month now. No communication on their part at all. Not even acknowledging my email. I even threatened them with me contacting complaints department. Still nothing. It's like they don't care. They didn't follow up with my sons' treatment after he was diagnosed over 5 years ago and basically made out that I was at fault for not chasing it up. Totally incompetent, unprofessional behaviour from them."

"Dangerously poor. ! Have'nt got a clue. Took over a year to diagnose Autism after child threatened to take his own life and ended up in A&E. Post diagnoses very little support, only engage if there is a crisis. 6-8 months waiting list for counselling. Freindly staff but seem to be out of their depth. Poor service will lead to poor outcomes for lots of our children, and will cost society more in the long run, need quick serious reforms to save lives. Update: 9 months later recieved a call out of the blue saying we had an online appointment for next day few options to change, link to meeting would be sent 10 mins before meeting, took day of work and school. Link never arrived contacted camhs said their computer were down and they did'nt know what was going on. ! Things seeming to be going from bad to worse. ! Why is'nt anyone being led to account ie directors."

"In past their staff was very quick to respond but from last year I v seen a difference. I v to call multiple times to get hold of anyone . Thier line is either very busy or no one picks it . Waiting for thier help for over a year for council room and toilet . Send them so many requests , but they are keep on ignoring my daughters need . After Covid spread in area response is zero . Before they were at least answering the calls . My daughters health is getting bad but no one cares like they used to. I am very disappointed with their promises. They should provide protective clothing to physios and other staff to still check patients and do home visits . Why Covid is like end of world for them .Governments should pay some attention here ."

"Today I was treated really bad by one of staff thought the phone. I just called them to inform them that I can not come with my child cos he’s sick and the she didn’t let me explain why I couldn’t make it, and she started like questioning me why I did not inform us earlier. She talked in a rude way and hang up the phone on my face. Like I am a boss of the Clinic!!! The most TOP SERVICES I HAVE EVER HAD in this clinic, and she didn’t give me her name. Go to learn respect young lady. I am a mother and more than you I wished to come to this appointment with my son. Unfortunately the things doesn’t work out as we expected."