Dreams Dartford

"We visited the store today to have a look as we will require a new bed soon. Kate was a pleasure to deal with and although we haven't purchased anything yet we will be coming back soon to order our dream bed. Many thanks!"

"Reece was super helpful with assisting us. He showed us this machine to help us find which support would be best. Told us all about the payment plans. Looking forward to coming on Saturday to purchase our mattress"

"I had a horrible experience with Dreams after dealing with Dreams for over 20 years. I ordered a Base and a mattress last week, delivery was set for the 30th of Sept, Dreams changed this date to the 2nd of October. I visited Dreams today the 27th of Sept 2021 to pay off the balance of my purchase. I was saved by a male staff, (the mistake I made, I didn't get his name) he was the only male working there with another female staff who was saving other customers. This man was arrogant, he doesn't listen to customers, certainly does not have people skills. The issue would have been solved if he listened to me. If he is the manager, he is not fit to be one. He has anger issues. Previous staff working there were excellent, namely Thomas. I requested that he removes the Insurance Cover for the Mattress. He told me it was going to affect the date of delivery.  I told him that I wasn't informed when I first made the purchase that cancelling the Insurance Cover would affect the date. I wasn't going to include £60 if I knew it would affect delivery. I would have made the decision then. I then asked him to check when the date of delivery would be after removing and I told him that if the date changes to a later date, I will cancel the order and get my money. He argued with me and he told me that I am unable to do that. I told him its my money if I am not happy I will reverse the order and get my money back. This led to an argument and in anger he wrote a number and he told me to contact Dreams Head Office. Truly Shocking Customer Service from Dreams Dartford. On my way home I passed through Benson for Beds and it was such a pleasure to be served by staff there. Maybe it's time to move on after 20 yrs with Dreams. WHAT AWFUL EXPERIENCE"

"It was a pleasure to be served by Reece, the store was quiet so I got one to one support. He put me on the sleep machine and spent plenty of time to ensure I got the right feeling from the mattress offering advice and suggestions. When I narrowed my choices down to two he made me a lovely coffee and explained them both in more detail. His product knowledge was incredible! He got me to lay on my chosen mattress in my natural sleeping position and then layed down a topper and some nice pillows on it and I knew then that was the one. When I was at the desk he explained all the other options however wasn’t pushy and based on this I choose to take out the 8 years extended warranty. Now looking forward to my new mattress, topper and pillows. Thanks Reece for your advice, patience and coffee. Will definitely recommend to family and friends."

"Reece went out of his way to make my buying experience as easy and pleasant as possible. All staff were knowledgeable on their products, offering me advice on my lower back pains and were up for a few jokes whilst I spent ages making up my mind which mattress to purchase. If only there were a 6* option for Reece and the guys."