B&Q Leyton

"I give a one star to start off with as s member of the kitchen team was the most rude unhelpful person I have EVER come across We visited on Saturday to purchase kitchen units and stood outdoors about 15 minutes to wait for the correct trolley Nothing!!! I explained to the man in the kitchen centre bit that my husband had a serious lung condition and needed help with getting the large & heavy units to the checkout He said you have got the wrong trolley, I told him the story about waiting outside for the flat ones but could not get one he then explained that the store only had 3 of them. I find that a huge store like Leyton Mills only had 3 of them unbelievable!!! I then asked for a manager as I was getting nowhere with the other guy Along comes James who in my opinion is the epitamy of a great store manager( give the man a pay rise) armed with a trolley, loaded it with the 8 heavy boxes took it to the check out run it through for us then loaded them into the car for us Thank you James you have restored my faith in good customer service"

"I visit the store on Friday and was helped by Kye, who was amazing. Helped me get everything I needed for my sisters room renovation, presented me with options and advice. Thanks very much, he stayed with us for a long time and getting equipment to reach for things etc, it was much appreciated!"

"As one of the few local places that offers a wood cutting service, there is never anyone available to cut wood. Have tried on at least 4 occasions and always end up having to go elsewhere. Always given an excuse (have been told by staff, if it says the machine is not working, it is because someone hasn't turned up or is on a break). Staff here are pretty rude and unhelpful. Asked a team member where something was and they replied 'I don't know, I hate it here'. Will not bother shopping here again. B and Q need to invest in training staff properly or consider hiring people who actually want to work there. Will avoid going forward."

"This B&Q practically doesn’t have anything. Every time I come here the most basic items are out of stock. Or hidden somewhere where even the shop assistants do not know where things are. Things are all over the shop. This time they didn’t have any Valspar paint bases. If you have a stand, the least you can do is to have the most basic base. Nope"

"Had a horrible experience today at B&Q Leyton.... what should be a quick trip for a refund or possible exchange, ended in being constantly disrespected by Nina the Decor supervisor with 2 year of experience. Lack of professionalism , talking between her breath in front of costumer and defensive when got caught on this appalling behaviour, unpleasantly sarcastic, patronizing, extremely rude with a smile on her face. I wish i would've filmed it, so people would understand I am being kind when I say all this. When her manager was called she just walked away. This all started when she was called to help locate my purchase receipt in the system so I could get refunded and she said "she can wait another hour", smirking to her colleagues. I heard what she said and told her she was clearly out of line. So clearly i have been spending money in this store for years..... I have left the situation with her manager and await response. I had to share....hope you have a better experince. This picture is when she decided to throw her badge vonluntarely on the till so I could take her details (which I was already doing quietly, not to interrupt what she was doing)."