Wickes

"Worst driver I have ever seen. They have failed 2 times and delayed the order for 3 days because they didn't want to go to the security desk to make the delivery and tell the security to sign for it."

"Very helpful staff I had a problem with a thermostatic shower bar while still under five years warranty. The manager was very helpful and courteous, even though the original was bought from another branch, he got out of his way to sort it out and gave me a new replacement. It’s my favourite DIY shop Well done and keep up the good work"

"I was not impressed. I went in to buy a replacement concealed hinge for a Wickes' cabinet door. The rack section for these items was poorly stocked and badly displayed and a significant number of the plastic bags containing the different types of concealed hinges were torn open. The display section was so badly displayed that I almost missed the item I was looking for. The buying experience is supposed to be positive and enjoyable. This was confusing, shabby and totally unprofessional. I normally buy at B&Q of Selco who I realise are so much more organised and switched on to the customer experience. That said, the staff on duty were most polite and helpful. Suggest you up your game Guys!"

"I got in touch with Wickes regarding fitting my new bathroom in March 2021. I was working with Sadia who was lovely, knowledgeable and helpful for the many months we worked together. When it came to the fitting…..what an absolute mess, as you can see. My first mistake was I had a job abroad so I trusted this fitter Lee Martin to get this done. It’s a small bathroom and he also agreed to do a partial kitchen fit for me too. If you are allocated him, please make sure you watch him at every second. He left my wall crumbling, my bathroom door damaged, my radiator wonky, my bathroom flooring unsecured under a metal partition strip. As for the kitchen, he cut the plinths horrendously and left them with gaps. He also left the electrics in a state. He wasn’t being paid to do electrics but the way it was left - as you can see - was a hazard. When I brought this to a Wickes attention, my only option was for this same man to come back. Why on earth would you send the same incompetent person back? I have asked and asked for someone new. I told Lee and Sadia clearly my kitchen plans - both have accused me of lying despite having evidence. I have offered to hire someone else to fix all the snagging and deduct the amount - Wickes have declined. March to September- all that work to shoddy work and shoddy customer service. NEVER use Wickes. Definitely not the blackheath branch. Use gumtree or Taskrabbit to find fitters. How Wickes can be happy with this quality is beyond me."

"Excellent branch of Wickes. We live nearby and have used them for many years. I haven’t experienced any issues with staff in over 10 years I’ve lived here. There’s also a great selection of garden plants by the front entrance at very decent prices. Someone should water them now and again, though, as they dry out quickly in the summer heat and become necrotised."