Lawsons Whetstone - Timber, Building & Fencing Supplies

"Friendly and professional staff throughout the yard and shop. Knowledgeable and helpful."

"Went back here as we have ordered fence panels from Lawsons before and have known John Lawson for circa 60 years. Today the counter guy could not get his head round the fact the fence panels would fit 1.83m gaps yet somehow our posts are 1.86m apart. Easy enough to understand. He clearly could not be bothered to suggest what else in stock there would be a solution for our problem, and said "you don't mind if I serve this person do you?" then walked off to talk to someone else before we could answer! We wanted to ask about the prices of the sleepers outside in the yard because we thought that might solve our problem, but instead I just decided to walk out and order the things we need elsewhere. £456 lost guys, your customer service attitude stinks."

"As a company which prides itself on delivering a service of excellence on every occasion when supplying quality carpets, laminates, floors along with luxury vinyl tiles, curtains, blinds and shutters, it comes as a nice surprise to find someone else who is working hard to mirror our standards. Julian Hurst Interiors"

"What a contrast between the phone and online teams. Only phoned up to check availability of a product that is listed on the website (but which you can't add to basket) and after looking up the SKU the person at the other end just told me to email the company with exactly the same details I was phoning him with! He sounded like he wanted to get off the phone as quickly as possible without offering any advice or looking into the situation further himself. Completely disinterested and rather rude. Shame. However the online team were prompt and helpful. A real mismatch in customer service and not an efficient use of my time to have to phone and then email."

"Unbelievably fantastic customer service. I rang Lawsons in despair having been let down terribly by Sheds.co.uk (avoid like the plague). Lawsons answered phone immediately. confirmed they had a shed to fit my needs and delivered it the next day !!! Not only that, but delivery team could not have been more helpful. Went above and beyond to help me get parts from kerbside to front of house (down set of stairs). Cannot recommend highly enough"