SmileOne Dental Practice

"Dental hygiene booked via NHS ended up been charged more than double, probably a band 2 applied rather than the correct band 1. At a later check up, I was confirmed the clean received wasn't even thorough."

"I've been with this practice for over ten years, and have had mixed reviews. The dentist themselves have been amazing and i have recommended them in the past. i made appointment for a chack up after 3years which I attended today (4weeks wait) and was informed work had to be done on my Teeth which i agreed to. i then returned to the receptionist to make a payment for today's session which i did £23.80 and to make a appointment and was told i have to pay in full now for up coming work or they can't book me in, i informed the receptionist that you pay on the day of appointment not before. She was dismissive and rude and said of you can't pay we will not make the appointment. I work full-time and have always paid on appointment day for over ten years, they used to have a receptionist name Maria working there for more than ten years she was kind friendly and helpful i don't know why they are having a team of people that don't have any customer service skills front of house I'm Extremely disappointed. Local people have said in the past that they have left the practice because because of the way they were treated."

"I received an amazing service from the doctors and nurses since the moment I had my review and my actual procedure. The only feedback I can give is: admin people/secretaries in reception can improve their people skills. Maybe smile more, greet people with a good tone of voice instead of thinking "another client, here we go" I come from another part of the World were customer service is way up in the sky in terms of treating with people. It may be my high standards or the fact I am not usted to this. I must clarify, they were never rude; simply, there is always Room for improvement."

"Most horrible/unskillful dentist ever in my life! My golden crown came out as I chewed hard and very sticky-sweet. I made an appointment with the dentist name 'LEAH' to put the crown back with glue/dental cement She advised me not to drink or eat for an hour, then everything will be ok after she had done it. I felt the crown was not attached to my tooth properly as I felt the height of the crown was higher than I felt it before. I mentioned it but she said it would be ok and asked me to come back if something was not right. I did not eat or drink for more than 3 hours, and then I had very soft salads and I did not chew them on that side. A few hours later, I touched the crown with my tongue and it fell out on the same day she put my crown. I came back to the dentist the next day and I told them I can wait until she has 10 minutes to reattach my crown. A receptionist exchanged messages with LEAH and then I was told that she cannot make 10 minutes, then asked me to come back 7 days later and PAY IT AGAIN. The dentist LEAH insisted that my crown was faulty as it seemed to come out quickly. I cannot agree as I managed to brush my teeth and eat food after reattaching my fallen crown while I was waiting to reattach it with the glue. I could not imagine why I have to pay again for her unskillful treatment. Pay again for falling down crown 4 hours after attaching it? I told them I would be back on the date I was given (a week later), but I would not pay for it. I went back today to get it done, but I was told that they already cancelled my appointment and I was not their patient any more. They did not have any manner to call me in advance to let me know they cancelled my appointment. I had been waiting for 7 days without a clue they cancelled it and didn't have a chance to find the other dental clinic. I was really upset and asked them to refund the money that I paid for the attachment of my crown. They did Not offer me a refund for the treatment they failed, but I asked them to refund. They REUSED. It was not easy to get a refund, so I had to tell them I should have not been charged for 'No treatment'. They refund it. NO SKILL, NO MANNER, VERY UNFRIENDLY WORST dentist ever!"

"As someone who has always had really sensitive teeth, I was feeling nervous when the hygienist suggested I didn’t have anaesthetic. Sabrina proceeded to make me feel very at ease, talked me through each step of the clean and tailored the clean by turning down the power of the ultrasonic cleaner, and cleaning some of my teeth manually. She was very patient and the process took longer but ultimately it was a very comfortable experience. I felt listened to which is a rare thing in customer service these days!"