Priory Hospital Altrincham

"This hospital lacks communication between departments and lacks any sense of responsibility for making things run as smoothly as possible. I have spent countless phone calls initially trying to get my child into see a consultant. Was told different version of where he could go and how quickly he could be seen. Finally he gets to see a consultant. All well I thought until I call the insurance company to find out they are still waiting for a medical report and treatment plan. So my son has started therapy but the insurance company have not received the treatment plan so I could end up paying the bill.!!!!! I left 5 messages regarding this and no one has got back to me. I rang today to be told there is no treatment plan or medical report on their files yet my son has started therapy..... The only person who has made any sense at all is Sam who is a temp and obviously only learning . If you get a choice of where you go for therapy, forget this place because you will end up chasing your own tail. I can't even get to talk to someone in charge. It's a disgrace considering this place deals with mental health."

"Ana-Cristina helped me more than words can describe. Professional, caring & courteous all the time. From our first session, it was like a huge weight had been lifted from me and each sessions there-in where progressive and informative. Ana-Cristina is very knowledgeable and was able to pick up, identify and help me to solve all of my issues."

"I don’t really know where to start with my recommendation of Kinga Oldham at The Priory. She has been the key to my recovery. She has helped me to understand me, understand how my mental health has affected my actions, helped me see what has caused it and given me help with how to tackle them. She is empathic, understanding and quite frankly I can honestly say I think I owe her my life and health. Without Kinga I would be in a very different place. She is a life saver and anyone who has her as a therapist has the best start on the road to recovery."

"Terrible experience! Awful communication, spent 5 weeks chasing & chasing to be told my daughters referral had been passed to the Manchester wellness centre. Spoke to them. Couldnt offer an appointment for 4 months. Felt like I've wasted 5 weeks for nothing when my daughter could've been seen elsewhere weeks ago. Now back to square 1. Not happy."

"Besides the incidents that caused my PTSD I have to say that dealing with The Priory is without doubt 1 of the worst experiences of my life. 2 x therapists and 1 x doctor failed to attend virtual meetings yet I was still charged. After raising a formal complaint I received a report from the Hospital Director, Mark Haslam, apologising for the 1st therapists failure to attend. Even worse he stated I was at fault for the failed appointment with the 2nd therapist, an appointment I was charged for as I cancelled apparently. The fact that I was so mistrustful that I took video whilst waiting for the host to join which has time and date stamp has been totally ignored. I also have Emails to confirm the appointment time as arranged to support my case, also ignored by Mark in his response. A painful experience and 1 that has had a huge negative impact on my mental health. I went to the Priory because I believed they were meant to be the best. I could not gave been proven more wrong."