The R Store

"Very disappointing experiences with rude,arrogant and aggressive staff working in the shop (two middle age men). I had to returned very nice jacket twice as items were obviously damaged already from manufacturer. My partner shop there for the years without any issues.Definitely won't be anymore!!!!Man working in shop suggested that I damaged items myself,aggressively return jacket to my hand and walk away from me without any further help.They should really feel ashamed to lost long term customer like that."

"Cool clothes and boots but the staff member was unhelpful, rude and arrogant."

"Appalling customer service. Please beware when buying online from this place - if you have to return anything, there's a serious risk you won't get a refund. I returned something which was the wrong size 13 days ago (I have the proof that it was delivered), and have received no refund. I have phoned the store and, like other reviewers was told "the person who deals with refunds is not here". The guy couldn't wait to get me off the phone. Absolutely appalling customer service."

"Terrible customer service experience which resulted in a loss of over £200. I bought a jacket through the online store but had to return it due to begin too large. The parcel was sent via a signed for delivery service and was recorded delivered a day after I sent it. Over the course of the next couple of months I called and emailed on multiple occasions to get an update on when I might expect a refund, and each time was told that the person I needed to speak to was not available. As an independent store, I thought they might just need a little more to process returns so waited, and called for updates regularly (of which none where provided) and thought "at least the item had been delivered, it will get processed eventually". When someone finally (after 3 months!) got back to me, they said that they had no record of the item being received at all. Usually I would have been able to make a claim through Royal Mail, but due to the time (over 90 days!) that it took to get a simple update and be informed by The R Store that it hadn't been received, I am now unable to do so. If the matter had been addressed earlier I would now not be over £200 out of pocket. I have emailed the store twice informing them of this and have received no response at all. Absolutely terrible customer service - I would not recommend purchasing anything from their online store as they clearly do not care about their customers at all."

"The best boutique clothing store in Manchester. Excellent curated range of well known brands along with unknown European collections. Rare items, special editions and finely picked independent labels means you'll rarely see anybody else wearing the same. Guys working there have great style, play Manchester tunes and are very approachable. Great shop."