Car-X Tire & Auto

"Stay away! I called this place for a price on one tire and they proceeded with the classic tire scam of needing 4 tires threatening severe damage to my vehicle because of the tread depth difference. The lady who took my call was obviously trained by a greasy tire salesman as this is a known scam. She then said I'd have to sign an agreement stating they were not liable and I said no problem. Once she finally got over her threatening sales pitch, she gave me a ridiculous price for one tire that was $150.00 more then the next highest tire dealer. If you measure 4 new tires of the same size in the circumference you will find that they are not the same and off by more then a millimeter. Further, roads are not straight and even on straight roads there is a crown. Only on a perfectly straight flat road when you drive perfectly straight and you have the same circumference tires you will see the wheel speed the same on all 4 corners of the vehicle. Wheel speed will also change depending on air pressure causing the circumference of the tires to increase or decrease. Then there are potholes and other road obstacles that will change tire wheel speed. All of this wheel speed is constantly changing while you drive, therefore if you buy a tire that is the same size (P235/75R15 for example) as the others but different tread heights you are likely not going to cause any damage to a vehicle unless the axle is a permanently locked differential (usually not street driven vehicles - only racing applications). Also, if you are worried about the slight variation in tire size due to tread you can shave the tire down or simply adjust tire pressures to accommodate the circumference change within reason (pay attention to the min / max tire pressure recommended by the OEM). In short stay away from this place or any place that tries to threaten you by needing 4 tires "or else". Even dealerships sometimes try this as the service writers have no real education other then what tire salespeople teach them or even sometimes the OEM service trainers will teach this tactic as they know it can result in money in the dealerships pockets. I worked for a tire outfit like Car-X years ago as well as a dealership both while going to school for automotive engineering. While working at these locations we were pressured to sell and often had tire salespeople giving this pitch to us in person or would have to attend tire sales training conference put on by the tire companies learning how to "teach the tire sale". Just be careful of who you trust (service people are sales people too!) and stay away from scammers like this sales lady at Car-X in Hudson."

"I had my radiator and passenger rear wheel bearing replaced. Everyone was very friendly and knowledgeable about what was wrong with my vehicle. I would recommend this place to my friends and family. Thank you for everything."

"Cannot express my gratitude enough for the speed, efficiency & quality workmanship provided to me when I had emergent situation occur today. Adrienne consistently kept me updated on the timeline for my repairs while Trevor found a way to rearrange his schedule to complete the work that was needed on my car prior to my kids being released from school. Thank you both SO much."

"I took my car here and got a brake inspection completed due to hearing a grinding noise when I pressed on the brakes. I was quoted $670 for the front pads and rotors and was told my brakes were not safe to be on the road. I decided I would ask my brother for his opinion first and left. As I was leaving, the tech who was working on my car told the other tech he tried his hardest to get me to get the work done. I ended up taking my car to a different location in town and had another brake inspection completed. All my pads and rotors were measured and turned out to be just fine. There were no longer any noises when they took my vehicle out for their test drive. I was told it was likely rust or a little debris that may have gotten in there. I was sent on my way and haven't had any issues with my brakes. I'm glad I was not talked into having any unessesary work completed."

"I never write reviews but I'm quite upset. I have a charity auction coming up to raise money for childhood cancer in memory of my 3 month old nephew who passed away the day after Christmas (hence why this situation is very emotional for me and why I'm going public). Years ago I went to Car-X Tire and Auto in Hudson and was thrilled with the customer service I received. On Saturday, I attempted to book an appointment online. The online booking agent listed all day Monday and Tuesday available. I selected 11am on Monday, and thinking I'm good, I go about my day. Later, I get a message saying they're fully booked until Tuesday at 5. Sort of upset as this is less than 12 hours before we leave, I request the 5pm appointment on Tuesday. Confident that I, once again, had an appointment I scheduled my pre-trip planning around that. I get a message today saying they now booked 5pm as well and am I available at all later in the week. No Ma'am, No I'm not, as I mentioned in my original messages! I am going to miss my event because now all other places are booked as well. If I had known the original appointment was not available I would have looked elsewhere earlier and not been in this situation. This business took that choice away from me and are now not able to fulfill the necessary service I need to get to my destination safely. Update: they apologized for "the inconvenience" - stepping on a lego is an inconvenience, getting your sleeve wet when washing your hands is an inconvenience. My nephew no longer being in this world is a little more than an inconvenience..."