OYO Hotel Olympia - Tumwater

"Payed $100 to stay here for the night, upon arrival I found that the entrances were closed off so I got out of my car and went to the front to be informed by whoever it was there, that the hotel has been closed for 3 months!!!!! They then told me o couldn’t be refunded because it was “past cancellation”! WTH!!?? Because of the neglect to not allow booking and the neglect of customer service, I had to sleep in my car on the side of the road because I then didn’t have the money for another hotel. So disappointed."

"I give this place a Negative star! I was supposed to get a refund because "The queen rooms TVs where not working " which never happened. The front desk people some where nice some where rude and had no customer service. The TV & AC did not work. Our room was never cleaned we stayed for 4 days not one clean Towle was given to us. I had my one year daughter with us and she had to share a Towle with us because they only have us 1 and 3 hand towels. Would not recommend this place to anyone. My "refund" that was also supposed to come was over a month ago!"

"I wasn’t able to stay as hotel had sold previous day. My confirmation number meant nothing to them. The front desk person could not have been ruder! I had to find accommodations on my own paying full price to sleep in an awful hotel room. The good thing i can say about Days Inn in Aurora was I made myself a damn good waffle and the coffee wasn’t bad. Hotels/motels need to find people who want a job. The homeless man I encountered in the parking had more enthusiasm about seeing me!"

"Charged us $200 for some "Stained" towels and bed sheets. We didn't even have anything on the bed to stain it and the towels that we used were not stained. I even brought 2 of my own towels from home to use. There were 6 key cards made for our room and we only had 2 of them made. People come in and out of the hotel doing drug deals nightly. And the guy that works the desk at night was almost never behind the desk. Mostly saw him outside or nowhere to be found."

"My husband and I had been on the road for over 30 hours, and I wanted to get a room, and just relax after a super long drive!! I was beyond ready for that jacuzzi!! We arrived at the hotel, i myself go in and the guy at the front desk was just totally disrespectful out of nowhere. I was not aware of the $100 security deposit either. I put it aside bc I was running low on sleep, and just wanted to get to the room. My husband and I booked the premium king room with jetted tub. We get in the room, and notice that the jacuzzi wasn’t wanting to work, there was trash, and bottles of soda behind the tables, the bathroom sink stopper was broke, so my husband goes to grab it out of the sink and here is a CHUNK of hair just plugging up the sink. I paid a lot of money for that room just to have that jacuzzi. And doesn’t even work. My husband goes to the front and they can’t put us anywhere else bc there were no rooms available, which I understand. We go to check out next morning and the lady and the front desk, puts in her notes that we receive for a partial refund. I was okay with that, sense we did end up staying the night. It’s been almost a week sense and I’ve tried calling and talking with someone but they are not wanting to work out a resolution what so ever. Not to mention the hotel posted in the picture is not it. There is no pool, no hot tub, no breakfast, and a ton of homeless people surrounding the building!!!!!"