Oak Harbor Ace Hardware

"Went to return a quart of minwax stain. I purchased from them in October and Jo was the one at the register, she asked for a receipt and i told her i had misplaced it. The can was obviously unopened and not tampered with. I explained that i just didn’t end up using it and would be totally okay with a store credit. Jo called for an associate in the paint department to confirm they sold this brand and the stain color. She checked and paint associate brought up the same brand but a different stain, and said sorry we don’t carry the one you’re trying to return. I informed them that she brought up a different color than the one I’m trying to return and she walked away. Jo a minute later then slides the stain can to me and said she can’t do the return since they don’t sell it. I pulled it up on aces website and to show otherwise and asked for a manager. It was very frustrating that from the beginning I felt like Jo was treating me like a thief. I get that retail theft is a thing, it’s a $13 can of stain and I was perfectly happy with just store credit. Tammy was the manager who helped me and I truly hope the next time i shop there that Jo is not on that shift or she has a better attitude."

"James at the repair desk went above and beyond looking at my ancient Stihl 170 chainsaw to see if it was worth repairing after I dropped it about 20 feet. Amazing customer service. I bought a new saw from him - he suggested an upgrade to the 171 and I took it. Great saw! I was highly impressed with the sales experience - he took me through all the operations of the saw and even put gas and oil in it and started it up just outside the shop. I've NEVER had that type of service before."

"Colleen and Art knock my socks off with the help they provide there at Ace/True Value. Their knowledge and urge to assist is remarkable. Consider that the overall piece count of inventory must easily be in the range of 7 or perhaps eight digits yet as you walk through the aisles there I believe Art and Colleen could sleep walk you to any part/piece/tool/device in the store you are searching for!! They and the rest of the staff are brilliant. Helpful, kind, non judgemental, warm and friendly as the morning sun. I have been impressed every single visit. It is truly an Island Treasure. Support them and we can keep that treasure here on the island!!!"

"Usually has what we are looking for. Steer clear of Jo and you will have a great experience. Jo refused to honor valid coupons sent from the rewards program. Would give more stars but dealing with one of the few toxic associates will ruin your visit."

"I had a different experience here one year ago, but now it deserves to come back here and give a big shout-out to Colleen and all the staff, everybody were so nice and attentive!"