Pegoraro Auto Repair

"I took my truck in after I replaced the cp4 fuel pump and couldn’t get my truck to prime. I got a call two hours later that they had my truck running and there were some leaks. They said my bill was over $500 for the work done and if I wanted the leaks fixed then they would have to work on it more. They wanted to know my max budget which I told them was $1000. They had the truck done shortly later and my bill was $950. I didn’t complain and was glad to have my truck back but my truck was still leaking diesel. I’m not sure what they did but I feel ripped off for the initial 2 hour job for $500 then the other $500 to fix the leaks that were not fixed. Oh yeah, they also tried to keep my tools that were left in the valley until I asked about them"

"A professional establishment with a wide range of services and equipment to service everything from my RV to European sports car. I have experienced excellent communication and incredible turnaround times on my last four jobs."

"Great experience and outstanding customer service. We bought our RV last April. It had a terrible vibration nearing 75 mph. Previously we had taken it to two other repair shops and the problem wasn't diagnosed. Brought it to Pegoraro Auto Repair and they diagnosed it immediately. Such a good feeling to have it taken care of. Julie and the entire Pegoraro team are amazing. I highly recommend them. I will definitely be back when needed. A big thank you to you all!"

"They were awesome. I called several shops in the area and was not able to get an appointment for at least a week to three weeks out. Julie was super friendly and helpful and was able to fit us in the following day. Came in for a four wheel alignment. This was the second shop this week we took our pickup to. We have a crew cab with an extra long bed. The other shop we went to had a rack that was slightly to short for our pickup. Julie made sure they were able to accommodate us before we brought our pickup in. We will be back for other services in the future. Price was great. They also did an overall inspection including a printout with some other miner issues that needed to be looked into. Things that my husband could take care of or if need be, I could have them take care of at a later date. The customer service I received was excellent. Thank you for doing a great job on our pickup and giving us amazing service."

"It started with my 7:30am appointment to drop it off. I received an email at 7:34 that read vehicle update, that they were starting to work on my vehicle. Except my car was still in the parking spot that I had left it in, as I was still in the parking area as my ride was still looking up directions. I guess don't take them literally that they have started to work on your vehicle. It must be a metaphor for the bill. It made me hesitate though, I reminded myself that they were rated 5 stars with at least 88 reviews, and I made it very clear that I wanted to find out what was draining my battery. That was my main and only concern. Though Kyle offered a complementary inspection with the diagnosis. After the the first text , and email update that said more would come I received nothing for the rest of the day. Thinking an electrical diagnosis shouldn't take that long I called at 3:51pm for an update on my diagnosis. I was given a bull story that they would need to keep my car overnight because they would need time for the module to power down. What module you say? Well I don't know exactly something the mechanics said it would have to sit over night. A quick Google search stated that a car should take 5 to 70 minutes at most to power down. Any more than that and that's your dead battery problem. But what do I know? I am not a mechanic. They did offer a complimentary loner car. Except he did not mention this until I called. The next day I received an email and text update in the morning. Stating that my car needs a new battery because it's dead. And that there is no oil showing on the dipstick because it is probably leaking from the oil pan. Funny thing is that I checked my oil the day I brought my car in and it was fine. Also I park in a paved driveway there are no oil stains. Do you think that their mechanics know that on this version of Lincoln LS it only measures oil on one side of the dipstick? When I brought up that the oil was not reading on the dipstick at the counter and told them how it works I was told Yeah I think we know that let me go confer with the Technician. He left the door open so I was able to see and some what hear him tell a guy to check it again and look at both sides. Then he came back into the room and told me, oh there was a miscommunication, they did not say the car was reading no oil but that it was low on oil. So in the end I paid 331.36 to find out my 2005 Lincoln LS is old and has a dead battery. 276.84 of the bill for labor. 27.41 for supplies. Yet not closer to finding out what is killing my battery. Even the last thing I was told that they ran what test they could with the battery the way it was. So what does that mean? I am Dissatisfied. Though I will say they were friendly. I was contacted by Matt shortly after my first post. He apologized for their poor service and for not living up to the quality experience they strive for. He explained that I should have been informed that my battery was not holding a charge so that I could get a new one before the tests or that they should have used a stock battery while running the diagnosis as it is hard to figure out what is draining a dead battery. He refunded my money and said that after I got a new battery if I still had problems to feel free stop on by for a full diagnosis. I respect and appreciate that they care about what their customers think and feel about their service."