Old Ox Tire & Auto

"I was quoted $9,300 for an engine replacement just after Christmas. When I was ready to pay for the repair, the shop had undergone a change in management. Sadly, the new manager was incredibly arrogant and dismissive and raised the price by $2,500. When I told him that I was quoted $9,300 previously (2 weeks prior), he told me that he saw that $9,300 was the documented estimate for the repair noted in their records but since the former manager didn’t leave a note about what to charge me, he wasn’t going to honor it. Even though he confirmed that the price I gave was their standard rate. He said that the cost for fluids for the new engine necessitated the up-charge of $2,500. The car was already there and didn’t run. He probably thought he had me over a barrel and that I would cave. I didn’t. We paid the $80 diagnostic fee and left! I had the car towed to another shop (who specializes in engines) who put in a brand new engine for only two-thirds of the ORIGINAL quote. Old Ox Tire and Auto prides themselves on repeat business. Well, I am a former loyal customer who found a new mechanic home - and I could not be happier. To the continued loyal customers: good luck navigating the new management - you might want to get a second opinion just to be sure you aren’t being duped. If you need a referral, I got you!"

"Quick and efficient! Fantastic communication, reasonable prices, and friendly service. They were able to quickly diagnose the problem, give me a quote, and set to work with much less downtime than expected. I hit a patch of back ice on a turn and it really screwed up my tire. Most people thought it would take weeks to get it fixed. Nope! Had it towed to this shop on a friend's recommendation and it was done in no time! Even better, they were able to stick to the quoted price! I hope I don't have such a mishap again but I now know where I'm going when it's time for maintenance! No frills, straight to the point, no pushy sales pitches, get it in, and get it done!"

"We’ve been bringing our car here for a couple years. Really appreciate their straightforward, informative approach and realistic maintenance feedback. When our in-laws were in town and had a vehicle issue they also had a very smooth experience."

"5 stars across the board! Friendly service, accommodating to questions, a no nonsense approach to pricing, and as great of an experience with my car breaking down on a road trip as could be! Minivan broke down driving from Virginia to Philly, alternator. The shop was able to get us in no problem and have the car up and running, same day! It was a great shop, their pricing is up on a screen in the walk in area, and overall straightforward quick and professional. Mechanic didn’t charge an arm and a leg, and the van made it. Highly recommend if you’re local, passing through or anything in-between. Go check them out today, and a small local business as well!"

"Great customer service, fair pricing, reasonable turnaround time! I dropped my vehicle off for an oil change and it was completed really quickly and they put air in my tires! I didn’t ask them too, but it is apparently a part of their policy. Since I was about to make a long drive I really appreciated this little detail."