Atheris Rifle Co.

"Title: Disappointing Experience with Atheris Rifle Co. I had high hopes when I decided to do business with Atheris Rifle Co., but unfortunately, my experience has been far from satisfactory. I placed an order in June 2023, and despite my card being charged, the item had not shipped by November 2023. Frustrated, I decided to cancel the order and requested a refund on 11/07/23. Initially, I was told by Kimberly to expect the refund within 72 hours. However, after reaching out on 12/6/23, I was informed that a check would be mailed. Subsequent follow-ups on 12/19/23 and 12/27/23, reassured me that the check was on its way. Yet, as of 1/10/24, I have not received any information on the check number, mailing address, or mailing date. Regrettably, my attempts to obtain an update on the refund have been met with silence, and I feel frustrated and ignored. If this review doesn't prompt a resolution, I am left with no choice but to explore alternative steps to address this issue. I hope that my concerns are acknowledged and addressed promptly."

"Excellent shop, they are a small family run shop that produces a top shelf product. I will continue to buy my rifles from them. The economy is hard on small businesses right now and they are holding true to their American made promise. Their cerakote is also top notch. They can do anything you want."

"I would give it less than one star if I could. Communication about order issues never happened unless I asked. ETA was 6 to 7 weeks ended up waiting almost 6 months to receive an upper without a muzzle brake (that would be shipped later) here we are over a year later without a muzzle brake that was an additional charge. The only time my order seemed to be ready to ship was when I asked for a refund, then all of a sudden the BCG was there and it was ready to go. Absolutely garbage customer service provided"

"Still waiting on my order from April 2022. I tried calling 3 weeks in a row and sending emails recently. I exchanged multiple emails with Kim and Zack since 2022 (all email were great except they kept saying they would ship soon). I was told my order just needed a bolt and would be shipped, that was in July. Zack offered to send the upper without the BCG before that but that's not how I placed my order. I assumed based on Atheris website that they were in stock with their products but they aren't. I'm losing patience, I needed this upper last year. I should've done better research on the company before my order. I'm regretting it now. Maybe this post we'll get my upper shipped. I was willing to wait 5 months but the waiting is getting ridiculous now. 9/26/23 update. I was contacted by Zack after my Google review post, he stated my order was ready to be shipped. After asking a couple of times by email I finally did receive my order tracking number in an email, UPS tracking label has been created but UPS tracking states the item has been picked up."

"My experience was very similar to "foehammer" below. The upper that I waited for months to receive was not what I ordered. In addition, the charging handles that I ordered were poor quality substitutes that can be purchased elsewhere for $9.99. The first picture is what I ordered as advertised on their website and supplied with their upper. The second is what they shipped. It rattles, and has significant play. While your doing your research on this company, check their BBB rating (spoiler, it's an "F"). As a follow up to the owner's response: The BBB website clearly states the "reviews" do not go into the calculation of the BBB rating. The "F" rating is based on how you respond to customer complaints. The reason for the "F" rating is that your company does not respond to customers nor the BBB inquiries, just like no refund/exchange option was ever offered to me. It makes no sense that I would "refuse" a refund/exchange, and "ignore" numerous attempts to make contact. What makes more sense is that no attempt was ever made by your company, just like the other customer complaints filed with the BBB."