Herndon Reston Transmission

"I've used them for car repairs for several years. They handle more than transmissions. Randy's prices are reasonable, and he and his shop are totally honest! They're the best!"

"My wife's Buick Enclave was rumbling and seemed to be skipping in the transmission. The dealership diagnosed it as needing a torque converter, which would be in excess of four thousand dollars, plus more to address other issues. So, I started calling other shops to see if they could do the work cheaper. While traveling home on a Saturday, I randomly called Herndon Transmission, and Randy answered. Upon explaining the problem, he immediately researched the issue and suggested trying something else first before spending that much money. He checked GM's own recommendations specific to this problem, and insisted we give it a try. Long story short, I got it there on Tuesday and it was fixed in a couple days for a mere fraction of what the dealership wanted. Wow! Randy is honest, professional, personable, knowledgeable and fair. I can't thank him enough for what he did. Before making a decision based on dealership recommendations, go to Randy. I most certainly will! God bless you, Randy! You're the best!!!"

"I had a transmission issue and dropped off my truck (2011 Ford F150 SVT). After determining what the problem was, Randy found that it may be covered under warranty. He gave me the phone number, recall information, and asked me to check with Ford to see if it would be covered. If it would, he stated that he would get the truck ready so I could pick it up and take it to Ford. They could have easily just done the repair and never said a word, but did the right thing and tried to find a less expensive way for me to get the truck fixed. It says a lot about the way Herndon Reston Transmission goes about their business if they are willing to cost themselves work to help their customers. I would 100% recommend them for your automotive work."

"Randy and his crew are fantastic. Since 2012, when I moved into this area they have been taking care of my cars. They are friendly and customer service oriented, their prices are competitive and not out to gouge, my cars have always done well and lasted a long time with their help. I don’t live in the immediate area, but I still bring my cars here when I can, because of the trust they have instilled. Awesome work guys!!"

"As other reviews have stated, Randy and his team are honest, take the time to educate about not only what is needed on your car but why it is needed, fairly priced, (Randy researches the cost of parts to get the best price for the repairs,) and do not take advantage of their customers. My 2013 car needed extensive unexpected repairs and Randy and Jake worked patiently with me in explaining and phasing the work from most immediate to least immediate. Jake’s attention to detail ensured that my tire repair kit was updated. (Unlike other mechanics who ignored the warning advisory on my dashboard.) The cost of replacing my shocks was significantly less than two other auto repair shops from whom I obtained estimates. The car drives so much smoother now that even passengers notice the difference! The final cost of all the repairs totaled less than the estimate that Randy provided! And finally, upon picking up the car and driving to my destination the tire alert light came on. Randy advised that I bring it back for them to check. They discovered that a huge nail was in the tire. They plugged it, tested it, and when I went to pay Randy (knowing I was on a very tight budget) refused my payment as I “had already spent a lot of money with them.” Randy and Jake through their professionalism, kindness, honesty, and great pricing have earned my business and are my go to mechanics! I have been recommending them to friends and neighbors and will continue to do so!"