JOANN Fabric and Crafts

"The workers at JoAnn are so rude. Just because someone can't speak english well, doesn't make them stupid or that they have to learn any language your way. At least they know more than 1. Peace"

"I’ve never seen a store that treats their customers so poorly around closing time. I don’t often go to craft stores, but I stopped by with my wife the other night on the way home from dinner. We arrived 20 minutes before closing which was more than enough time to quickly find what she needed, pay for it and leave. We were there for no more than five minutes before more than half of the lights were suddenly turned off. Apparently the employees were very eager to go home and they were hoping that by turning off the lights they could encourage the customers to leave. Now I get that they’re tired after working all day, but when you work in retail the shift never ends exactly at closing time. There are always customers that need to finish checking out after the store closes, and I’ve never seen a store behave so hostile towards their customers as JOANN. I could maybe sympathize with turning off the lights AFTER closing time, but 15 minutes early?!?!?! They had turned off so many lights that we had to get out our phones and use the flashlight to see what was on the shelves! My wife found what she needed, but at that point I was so annoyed that I decided they didn’t deserve our money and we’d just order what she needed from Amazon. As we were driving out of the parking lot, we passed Michaels just a few doors down. At that point it was past their closing time too, but all of the lights at Michaels were still on and there was an employee standing in the door to make sure no one else entered. It was such a stark contrast between the JOANN store that was so dimly lit it looked like you might get mugged inside. Avoid JOANN and shop at Michaels or Hobby Lobby instead."

"The girls that helped us did a fantastic job. We had a huge order and they were amazing. They even helped us organize our fabrics to which type of job we were doing. Essentially, they helped correct mistakes that we made before we made them. :)"

"If you are looking for an unexpectedly huge store that is full of crafting materials of all kinds and yarn as well as fabrics, but that is not as big and insane as Hobby Lobby, then you may have found that place in Joann's. The supply of materials in the store really is quite impressive. This would be a 5 star review except that the prices are higher than they used to be. And that is making it hard to accomplish what we need to do. The people who work here seem to be very knowledgeable and are helpful. One piece of advice would be to have a flexible number of checkers who can help out when there's a long line. It is strange to be standing in a long line to check out and there's only one cashier but plenty of other employees in the store."

"For years I’ve shopped here and have never been this disrespected. I should have seen the red flags as soon as I walked in Victoria yelled from her register “We’re closing in 30 minutes” I walk up to her and say it’s ok I just came to pick up an online order. “Where do I go if I made an online order “? Rolling her eyes, “in line like everyone else” I said ok and stood in line. When I came up to the register she asked for my name and spelling of my name. She kept saying she couldn’t find my order. She then asked “Did you pay”? I showed her my confirmation email. She said “that’s not an order no, our order no is long. I can’t let you take the order, it’s the policy. She Made me wait there while she kept being condescending. She told me that she was the manager and she treated everyone like this. I showed her the email which stated I would get a confirmation email once Joanns processed the order. About 15 minutes went by before she got off her prideful high horse to admit the order wasn’t processed when another girl brought my order, I could see her typing on the register and within seconds I received the confirmation number and showed it to her. I asked her is this it? She rolls her eyes and says yes. You should have listened earlier. Victoria you are a terrible manager. You need training. I love ❤️ Joann’s been ordering online since after COVID and my family and I shop here a lot but, today Victoria must have been having a terrible day. She should have gone home early. No one deserves to be treated like this I don’t care how bad a day you’re having. I’ve done customer service for years!"