Rose Street Mental Health Care

"Went in for testing back in the beginning October. Was called on the 1st to remind me if my Appointment for Nov. 2nd, they called back an hour later to cancel my Nov. 2nd results appointment and rescheduled to 11/10 at noon via phone call with Dr. Cardona. No call at 12:30 so I called Cardinals office with no answer. Called again at 1:30 no answer and left multiple voicemails at this point. 3pm rolls around and I called back to see that their office was closed at 3pm. Very inconsiderate practices considering people who come here are needed mental health services."

"Initially my experience was really good. My appointment was pushed back a few times but they communicated the issues and I understood. But once I was waiting for my test result, I got zero communication. I had to call multiple times before getting in contact with someone. Then I was scheduled for a phone appointment and the doctor NEVER called. Not at the scheduled time or there after. I called the front desk, no answer. Left a message, no return call. Still waiting on results..."

"Linda Martinez and her front desk staff are all amazing but the nurse refill line is garbage. They don't have anyone you can speak to personally and the refill line has gotten my prescriptions wrong numerous times which had led me to going without my NEEDED medications ALOT. Infuriating. But I really do love the rest of the staff!"

"Be prepared to call multiple times a week for up to a month just to get an adjustment to your child's medication. Dr. Martin is a very kind doctor, but we're really frustrated with the negligence. Even after pointing out the lack of communication to the entire staff, including Dr. Martin, there has been no change."

"went here after a referral. not only did they repeatedly not call me back after 4 calls to them, but they also: sat me outside in the hallway to do testing (which is not a proper testing enviroment), and to my knowledge they didnt monitor me either. unless they had cameras in that hallway that i didnt know about. (people were constantly walking by me and up the stairs, so i was too distracted to look.) they also kept scheduling me months in advance as well. but when i got my diagnosis papers- that was an absolute horrible show of negligence. they wrote down several inconsistencies, my autism test came back as "no data", despite that being a test i specifically requested for, they claimed several things i did not claim as well. for example, they claimed i "denied thoughts of self harm" when i did not, i was very VERY open about this as this is suppose to be a clinic where i can receive help and treatment for this subject. however, i guess that doesnt matter as they just decided to say i denied it. they also, got my race and dominant hand wrong on the "impressions" section of my diagnosis papers! how do you get someone's race wrong when you saw them face to face! i could go on and on about the problems with the documents i received, but i dont want to write a book here. absolutely horrible. the only thing i could praise them on is the fact the doctor himself spoke incredibly soft and calmly, which is nice for someone who has sensory issues with loud noises."