Lowe's Home Improvement

"Very poor service 2nd time I wait over 45 minutes for my order. Its much easier to go inside and get my own stuff on my own. After waiting over 45 minutes and going home I received a call asking where I was. I called back and canceled my order."

"Wish it could be zero honestly. My wife ordered a washer and dryer at this location. They didn't ask about dryer connections (even though this dryer doesn't come with any) My wife paid for drop off not installation. Delivery service dropped off washer and dryer tries to flirt with my wife and asks if she needs them installed. They take the power cord to the dryer and the exhaust to the dryer. Even though the new dryer doesn't come with anything. I come home that weekend to install my dryer. The dryer doesn't have either connection. I call Lowe's. They tell me to hold for a manager I wait 5 minutes. It hangs up. I do this three times. End up driving back to Lowe's. Wait in customer service for 20 minutes. They give me a power cord. I suggest skipping this Lowe's. Go to home Depot or a different location."

"BUYER BEWARE!! LOWE’S DOESN’T CARE ABOUT YOU AS A CUSTOMER!! Lowe’s hides behind their Arbitration and makes you sign all documents so you won’t Sue them before anything starts on your project. We paid for an expensive kitchen and have had many issues with customer service, lowes contractors and the overall design the of the kitchen. We are 4.5 months into the project and have had many, many issues. No one at Lowe’s seems to oversee the Kitchen design people and honestly they don’t seem to be interested in that area of the business. With that said, it is apparent as to why these kitchen designers can manipulate the estimate numbers, tell you lies, then blame the customer and it’s all allowed by Lowe’s. I have tried to complain to Management about this situation, but they are never available. I have called the Customer Support number and have spoken to someone to get our situation corrected. But they never called me back with a response of some type. We have hit a huge wall and dropped almost 40k on this kitchen and it’s still not completed. The biggest issue we have is the island counter top is too large and the refrigerator doors are too close to the counter top. Thus it’s a really stupid mistake. But Lowes refuses to make the correction by cutting the countertop back a few inches. They blame us for the size of that island countertop and say Well you signed off on it!! They won’t do anything and they don’t give a damn. Lori Stroud is only nice to make the sale. After that, it’s all downhill from there. I will never shop at Lowe’s again. The only way lowes will listen is enough people stop shopping there. When their bottom line is affected, only then will do something! How unfortunate."

"It was a very long line at the service desk, and they had only one cashier, but she did a great job getting to everyone in an orderly and efficient manner. We also were here to get a few things for the new house. This Lowe's location is convenient and they always seem to have everything that we need."