CondoLux by Condo-World

"So many hidden costs added to advertised cost. The last time we used Condolux, our condo was in shambles. We had to clean it, the glass sliding door to the balcony wouldn't stay closed and the screen was broken. The washer and dryer didn't work. I've stayed in other Condolun rentals that were very nice, but this one was terrible and their maintenance person was useless."

"I recently stayed at Malibu pointe 1101 from 8/26/22-9/3/22. I was not satisfied at all. The condo I rented wasn’t clean. One of the bathrooms smelled as if it wasn’t cleaned in weeks. The shower weren’t clean. The refrigerator didn’t close, the seal around it was messed up so the fridge wasn’t cold. The freezer didn’t freeze. And it was dusty all through out the condo. The couch looked worn. One of the rooms had stuff behind the bed. Doors were off track to bathrooms. I was really dissatisfied with this visit especially since it’s not my first time using Malibu point for vacation stay."

"We rented a unit at the Bay Watch from Condolux. Unit 838 in the tower closest to the Fish Tails outdoor bar. We have stayed there several times over the years, the last being 3 years ago. What a disappointment! We paid $173.00 cleaning fee and they didn't even change the sheets on our bed. Imagine our surprise when on Saturday night, when the office is closed, we got into a bed full of sand. The place was NOT cleaned, apparently for quite a while. Surface areas were ok, but the nitty gritty was not. Attached pictures show dirty vents for air conditioning along with the dirt they blow onto the popcorn ceilings, mold on a couch cushion, mold in the shower and on the plastic dollar store shower curtain, dirty coffee pot, broken plastic chair on the balcony, broken lock on the sliding door to the balcony, so much dirt and sand in the track for sliding door you could hardly open it. Even the hallway to our unit had not been vacuumed. There was the cover to a needle, a penny, plastic package papers, and SAND, LOTS OF SAND! The elevators were not cleaned. We went to the office on Monday to ask for a refund of our cleaning fee and were told we would get a call from Stuart. They did offer to send a cleaning crew in, but the amount of cleaning that needed to be done was not possible with all of our belongings all over. Stuart never called. We went back to the office on Wednesday and requested clean sheets. Other vacationers on the beach had similar stories to share. One woman made them come in and steam clean her couch and told us about her neighbor whose couch was ripped. The outdoor water wash off from the beach did not work so people washed off in the pools. The pools were not vacuumed. Condolux has a beautiful new office. Maybe that's where all the cleaning fees go. When we checked out we still had not heard from Stuart and we told them we would never use Condolux again."

"I rented from condolux about 7 years ago at a sister property (Laguna keyes) and I was pretty happy. I was disappointed with my experience this year. My condo (blue water keyes 706) was not clean - it smelled heavily of smoke in one bedroom, I found cereal and hair clips from a previous renter, I found food on the silverware and each dish I used had to be washed first, there was a ton of dust everywhere. My first action item was to close off one bedroom entirely and buy air freshener. We made it work, but I don't think I will be going back. I mentioned this to the girl at check in and she didn't seem too concerned. She offered to send someone to clean, but I can much imagine they were going to do it correctly, so I declined. She did send someone to change the light bulbs. Additionally - I know this part is on the owner, not condolux, this condo needs some updates. The beds are paper thin and uncomfortable, the furniture very beat up and the carpet desperately needs to be replaced. All in all, it was a good location, very convenient. The beach access was good, pools were good, staff was friendly. We enjoyed our trip but we will rent elsewhere next time."

"Condo #409 at Ocean Bay Club is spectacular! Beautifully decorated, well stocked kitchen, flat screen TVs in every room, and AMAZING views of the ocean."