Hans Imports

"Very impressed with Han's Imports. Did a nice job with maintenance on my BMW and my wife's Benz. I also appreciate the thorough check of the rest of the car as part of their 1st look at the cars. I'll be back."

"This place should be out of business!!!!! If I could give 0 stars I would. Omar is a sleazy crook who needs to realize what year it is. Our daily driver BMW was dropped off in “early drop off special” hours (every mechanic and dealership offers this service) on 12/27. Did not receive an estimate until 1/8!!!!!! With very few communication from Omar in between. What an inconvenience!!!! Not to mention, the estimated repair costs totaled more than 10k, when it was made clear up front exactly what concerns needed to be addressed. On top of that, the estimate was 27 PAGES LONG and he titled the email “SOME of the estimates” GIVE ME A BREAK!!!!!!! Phrases in the estimate were selectively capitalized, as if I needed special help to understand the severity of the words he must have tirelessly written. The cherry on top, the 600 dollar diagnostic fee to create this novel, and then when given pushback about the outrageous fee, says “this does NOT need to turn into a problem”. So courteous!!!!! The initial red flag of his property looking like a junk yard when we arrived should have been enough! My husband and I have 20+ years combined working in the automotive industry and Omar came highly recommended to us, hence the immense disappointment. He always claims, “good work isn’t cheap and cheap work isn’t good”, yeah well good work doesn’t entail this racket either. Save your time and money and take your car to ASC certified and manufacturer trained technicians who care about their brand."

"Anyone who dumps on this auto repair shop should literally start driving a horse and carriage. What people don't understand is that when you bring in older import vehicles from the north east United States they are prone to rust deterioration do to climatic factors. As a result, many parts are harder to replace, many need to be fabricated and even more common is the rarity of older European models (which drives the price of parts up as well as renders low availability). I've been an automotive repair technician (ASE certification, various big name certifications and even fabricated parts whilst working in small shops) for quite some time. As well, I've even taught Automotive Repair as a core coarse at the secondary level. All of that said, I'm quite certain my opinion holds merit. Thus, I can honestly say that Omar is an absolute genius. I run a small shop in a rural area and seek advice from the owner of Hans Imports (Omar). This goes beyond the scope of older European models. I often probe Omar for repair strategies, knowledge and diagnostic information on newer Imports. For what its worth, you're in good hands with Hans Imports in North Kingstown. Any of the negative cockamamie complaints are clearly the result of someone thinking they are above the knowledge, experience as well as expertise of the working man!"

"Omar and the Hans crew are always awesome, outgoing and very honest. Yes they might not be the cheapest place but u get what u pay for in the end. If u drive a euro car best place to go hands down will always recommend before any other shop. Very keen eye to detail and diagnosing issues and treats peoples cars like there own such as covering side panels to to make sure your paint doesn’t get damaged. I would definitely bring my car back to them! Thank u guys for everything and fitting me in to a really busy schedule."

"My VW has been in their charge for three months now and is still not repaired (July11-Oct 7 2022) A hefty deposit was paid for half of the estimated amount. Update info on delays is not forthcoming and must be extracted. Promises made are not kept. If feel that I have been scammed for $2500 and my car is being held hostage."