Fairmount Primary Care Center

"Do not go here unless you want to be sitting waiting forever, with horrible customer service, and unorganized staff. My appointment was at 10am - they didn’t even talk to me until 10:30 for my insurance- their system “wasn’t working” so they just sent me back to waiting without telling me if they took my insurance or not. Asked the front desk how much longer until I say anyone and he said “I don’t know” with a rude attitude and dismissed me. I took off work for this appointment, had to leave to go back to work because they took so long. Very disappointed in the service, will NOT be rescheduling and suggest no one go here."

"It's a one stop shop. If you're patient enough to wait to get into your first appointment here then you won't regret it. You can get your labs taken here so you don't have to go to another place. But it is bustling and busy so you gotta be patient sometimes. Edit: I'm from small town Iowa where no one ever believes you when you say you're sick but they're prescribing tramadol like it's candy. This is a very welcome change of pace. You still have to communicate with them if there's issues because they're busy here and not mind readers. Their lab is small and probably not what most people are used to. For me? This place was amazing and way more technologically advanced than ottumwa iowa."

"I chose this facility because it was close to my job. Only looked up the doctors after I went the first time. I see mixed reviews on people's experience there and for the doctors as well. For me the doctors and nurses have been pleasant and they listen to what I have to say. I was given a referral to a specialist when I expressed concern about something. They don't try to rush through the visit and they usually ask about my other health (dentist, eye doctor, etc.) to check in on all health areas. It looks like they are building up their online check in services which works fine and cuts down on the check in process when you get there. Calling in still isn't the greatest but once you get a hold of someone setting up a meeting isn't a challenge. And they have started sending plenty of reminders via text (tad annoying, but appreciated since I do forget things like doc appointments ) Wait times aren't too bad if you can make an appointment before 10am. I've been about 3 times now and the experience is the same quality. I recommend since this place is clean and so far I've been treated respectfully"

"Set up an appointment a month in advance. Turn up and find that the doctor has taken the day off and lied about informing you that she had to reschedule the appointment. Apparently I gave them the wrong number which was clearly a lie. If you value your health and time, just avoid this place."

"UPDATE: seems like they answer the phone now but going to the doctor here is a waste of time and money. All she did was ask if had been to other doctors and didn't really care about any of the symptoms, issues, or questions I had. Just reordered the same labs I had done 2 months ago and rushed me out. I told her multiple times I injured my knee 3 weeks ago and told them it hurt to walk on it still and was literally ignored. I'm done. Good luck getting an appointment or getting test results. These guys don't bother to answer the phone. I've been without my meds for a week now cause I'm waiting on test results that I can't get them on the phone for."