New Castle Auto Repair

"The staff was very courteous, respectful, and honest. Excellent customer service, and fair pricing. Gave explicit details about the cars problems and explained how those problems affected the driving. I really appreciate their input, and service. I would recommend this service station and take my car to be repaired again."

"Very pleased with the help I had regarding a flat tire. Initially, I picked this place because it was close to my work, but I’m so glad I went there. Justin was professional, kind, and helpful in explaining the issue and offering solutions. At no point did I feel pressured to buy more than I needed to nor talked down to. Happy with the service and help from New Castle Auto Repair!! Highly recommend!"

"They always do a great job. I usually don't trust mechanics but these guys are truthful. Would of gave ya'll 5 stars had I not been charged the full diagnostic fee when ya'll couldn't figure out the stalling problem."

"Came in and had them look at my pretty old Nissan. They were upfront with everything and very helpful. They do a finance program through a 3rd party which not a lot of companies do so that’s also a plus. They fixed everything (a lot) by the time they told me they would (1 day) and everything is has been running great since."

"They did not fix my AC and refused to fix it properly without making me pay all over again. I went here to get my AC fixed when it was blowing hot air at me and they fixed it for a few hundred dollars. A month later, the AC stopped working again and I took it back to them. They did look at it for free but then said they would need to start all over basically and recharge me for the whole thing. I understand that labor costs money but I dont appreciate paying twice when they must not have fixed it properly the first time since it broke again so quickly. I was really disappointed because I spent hundreds to still have a broken AC in my car. Not looking forward to next summer when I have to drive with hot/no air blowing at me again. In my experience, when I had a different shop fix my brakes incorrectly and I returned, they made it right without charge. I would think this would be standard so I can pay for an actual fix and not pay for them "trying" to fix it. Disappointing, I wont return. :( Also: I realized after driving off they broke my radio transmitter I had plugged into my charging point in my car. This was probably an accident but I was bummed to have to buy a new one! (Customer service was great though, I do not blame the people I spoke to on the phone for this. They were super pleasant.)"