Center for Family Health

"You absolutely do not want to come here. I am dropping Family Health Of Springfield today. I have been there for 3 years and I have only see my PCP one time. They operate as a business first and a practice second. At every visit, I am asked a health questionnaire by the nurse. Then, the doctor will ask me the same exact questionnaire again. Shouldn’t the doctor already know? It’s already been inputted into my file. The doctor should also be informed by what I told the nurse. The nurses and doctors are obviously not communicating with each other on my needs. The questionnaires also have nothing to do with my list of symptoms. They just want to see which additional services I can be billed for. I have also noticed every time I complete an appointment with Springfield Family Of Health, I will receive several spam calls the same day and next day. It appears my information is being sold to data brokers. The doctors are also typical rude. Today was enough. I was attempting to explain my symptoms to this new doctor and he rudely responded with “What does that have to do with anything?!” I thought he was joking. So again, he reasserted himself with the same tone and same question, “What does that have to do with anything?”. I was stunned by the disrespect. Finally, all of the doctors are extremely by the book. They are going to ignore your concerns. I highly recommend going elsewhere."

"Yeah, this place is brutal. I’ve actually had to go to the office in order to get prescriptions refilled because they simply don’t call back."

"As countless others have already stated, it's extremely difficult to get anyone on the phone, regardless of the day of the week and time. Also, when you have lab tests done, you are on your own to self-diagnose via their portal, as they have stopped calling to go over the results. Imagine my anxiety learning via a website portal than my liver enzymes are very high and two days later still no explanation or prognosis. I will say that most of their physicians and support staff are very competent, however; with an office run so inefficiently, and evidently being woefully understaffed, it only hurts patients like me. Getting back to the physicians, I can only recall two negative experiences. 1) One of the female, non-resident physicians, who has been there for at least several years, is clearly burned-out and was unpleasant to deal with. 2) A very young female physician pushed me hard to begin taking a statin, which I personally feel are like poison. When I very reluctantly agreed, she wound up putting me on a very high dose, which has made me ill. I'm tempted to name names, but I shall refrain from doing so. Once my insurance changes at the end of 10/2023, I'm moving on to a practice with an overall rating much higher than 2.3 / 5."

"I used to have no problem scheduling appointments and maintaining my medications here. About a year or so ago, the one Dr I was able to connect with who cared about my health & success left, and I haven't been able to see one physician more than once ever since. I have been calling and calling to try to sort out my medication this week and I am now 5-6 days off my meds, unable to get them sorted bc of this office's straight negligence. I normally hate looking around for physicians and medical professionals, but i am finally motivated to find a new office."

"definitely wouldn’t recommend there are many other offices in the area who genuinely care. it’s impossible to get someone on the phone which i’m sure is I for most. even once you get in the office there’s no order from the wait time even with an appointment to the actual appointment with doctors who u won’t be able to build a connection with because it’s a different one every time; they sit at the desk and gossip the whole time very unprofessional. please don’t go here your health is worth going on a 10+ minute drive."