Art of Maintenance

"Best place to get the job done with quality behind their service. I got my brakes done in a very short window I was working with. The team there was very professional, and the shop was clean and orderly."

"Consumer Beware! took car in for transmission issue, 2 days later received a text from Art of Maintenance they fixed it. paid 900 cash and drove 1/4 mile and car had exact same issue when i dropped it off, I had to limped the car back to the shop after they told me they do not offer towing. the next day they texted me that i needed a new transmission which would cost 4-5k. (my vehicle is a 2002 escalade with 185k miles, what they did not know is that I had put a new transmission in 3 years ago with only 10k miles on it. the new transmission is good for minimum 100k miles) i had another mechanic tow the vehicle to inspect. They told me the work that Art of Maintenance performed had nothing to do with what the problem was. The new mechanic added 12 quarts of transmission fluid, as it was very low upon leaving Art of Maintenance, and he also filled up the oil as it was very low as well. Filling the fluids corrected the issue, (250 dollars for towing and repair from new mechanic) very reasonable. Art of Maintenance refused to pay my $900 back, even though my car had the exact same problem driving off their lot. Total ripoff!!! i checked many other reviews and it appears Art of Maintenance has many similar bad experiences as my own. Art of Maintenance use to be solid repair shop back in the day / as I was a long time customer, not any more as they have had a major turnover with new employees who are not experienced and just want a cash grab. Go there at your own risk."

"They are charging $140 for a synthetic oil change for a VW Golf, which seems quite high Update: I originally left a 2 star review with the above message. The full story is: This shop is close to my home and I saw a review on Google saying their oil change price is good, so scheduled an oil change the night before so that I could get in and out faster. At the counter I found out the above price and was hesitant but since I was already there I decided to proceed with the oil change. I left the original review while waiting at the coffee shop next door. An hour later the manager calls saying he saw the review and told me that their oil change price is typical. He also asked if I wanted to cancel the oil change since I left a negative review. I told him that from all my past oil change experiences, a synthetic change is ~$90, and a survey from Yelp indicated a range of $65-$100. He told me that’s not accurate and I’m saying things that aren’t true. After going back and forth for a few minutes and realizing that they hadn’t even started on my oil change, I took his offer to cancel the service and picked up my car and left. I am willing to pay a little more at an independent business, especially if there’s some kind of advantage in speed or experience. In this case the service was not faster and I did not appreciate getting a phone call about my review that made no attempt to resolve my complaint. Instead the manager just seemed to want to express frustration with my review and convince me that their high price isn’t actually high. Maybe oil changes just aren’t their core competency and where they provide the most value. I could have waited until after the oil change to post my review but since he saw it, that was a chance to actually adjust the price or win me over with quality, fast service. Either way I don’t need to pay more, wait 90 minutes and debate reality in order to get my oil changed."

"External struggles made it hard for me to pick up and drop off my car, but they were incredibly patient and worked with me. Services were quick and efficient, with an itemized list of results from the check-in on my car (complete with pictures) and each service was completed very quickly compared to previous mechanics I have worked with. Will absolutely be coming back again for my next tune-up!"

"They popped my tired and then ghosted me :) Dropped off my car to have them look at the battery. Battery was fine but when i picked up the car it was parked such that the back tire was up against a jagged curb edge. I drove home and 30 minute later the tired was completely flat with a hole right where the tire had been up against the curb and Art of Maintenance ignored my requests that they reimburse me for the cost of a new tire"