Fifth Third Bank & ATM

"Like others have said, customer service is slow and terrible. Valentina is very nice and tries her best, but she is overworked and understaffed. The drive-thru often has a wait of 10-15 minutes. You know that's why we're at the drive-thru, right? Because we're in a hurry. The manager Harold Barr is the WORST. Thinks very highly of himself with his flashy jewelry and 3-piece suits, has a terrible attitude. He thinks the customers are there to serve him, and not the other way around. He discriminated against me about a loan, and I've heard the same from others. He has NO interest in serving small business owners and his smugness is disgusting. Fifth Third management should fire him immediately. Other employees are useless, rude, and just don't care. I've been banking here for years, just out of location convenience, and it just goes from bad to worse and never gets any better. You'd think that Fifth Third management would actually read these stinking reviews and train a manager on proper customer service, but no."

"Bad customer service at this bank!!!!!! It was one bank teller and one manager in the bank when I arrived 4/4/2022. The teller Valentina is not friendly at all. I walked in and she didn’t greet me. I stood at the counter for almost 3 mins before she acknowledged me. I told her I needed an ATM card. She looked into Judy Parker’s office from the counter and she told me that it would be an hour before someone would be able to help me. She told me that she could make me an appointment. I told her why would I need an appointment when there’s only one person in the bank besides me. There was literally only one customer in the bank and he was in Ms. Parker’s office. Mrs.Parker had her door wide open laughing and talking to the customer asking him personal questions that had nothing to do with banking. The teller Valentina seems to be very intimidated by Judy. I been banking with Fifth Third for only a month. I will be closing my account with Fifth Third in the morning."

"This bank is legitimately terrible. There is only ONE employee MOST OF THE TIME. And if there is ever more than one, they're extremely rude to each other. I was mean mugged by the branch manager for getting there at 4:55... but a deposit shouldn't take a full 5 minutes so why the attitude??? Then to top it off, the employee moved so slow (probably frazzled after the manager was rude to her in front of people) that I couldn't even make my deposit without my ride threatening to leave! Ever since I've opened this account, I've had nothing but issue after issue after issue. This entire institution as a whole is terrible and this branch definitely follows suit. This is the ONLY BANK THAT HAS EVER HELD MY CHECKS FOR 2 WEEKS.. and the checks have all been from my employer!!!! At this point, I'm just disgusted and regretful that I ever opened this account."

"This is my bank for my business and personal accounts and I've always been impressed with the personal level of service. From being greeted at the door to them giving lollipops to my children, it's a nice place to bank. And on the business side, Harold Barr is the man! He's helpfully advised me on many different fronts- I've found him to be experienced, personable, and knowledgeable."