The UPS Store

"They’re always helpful and are typically in a great mood! Even when there’s a long line, I feel that the workers are efficient and kind. Makes for a much better experience than most shipping places."

"Usually a solid dependable store. Today I was "helped" by someone who didn't know how to help and talked to me like I was asking for something that the store wasn't set up for. She left me at the counter until other employees came over to try to tackle this seemingly impossible job. One scan was all that was needed. An interest in helping customers would go a long way. The young Caucasian employee with dark Bob hair is the one who needs to get more training to"

"It gets busy, but they handle it well and provide great service. I had a package routed here for pickup because someone at the Edwards Mill location stole my first delivery. The line was to the door when I got there, but they had multiple people running the counter and one on a handheld working the line. Got to the counter in just a couple of minutes. They were really polite and carefully checked my ID with the label to make sure I was the right person to pick up the package."

"Long story short, I do not recommend this store or UPS for any shipment service, look elsewhere if you expect any level of customer service. I shipped a $700 framed/autographed Josh Allen Jersey from Raleigh to Atlanta. Package was completely destroyed. Marriot staff in Atlanta saw the truck driver kick the package out the back of the truck and swung into the lobby ripped, frame pieces missing, glass shattered. Even worse was this was to be presented to a client next day. UPS store and corporate staff were completely worthless and did not care to take any responsibility. Even though I have a sworn statement from marriott front desk and photos they took. I even paid for added insurance which they still did not honor. Do not waste you time with UPS… See photos taken below from Marriot front desk clerk"

"I’ve been to many UPS Stores in several states and this is by far the best service I’ve ever had. The two young people helping me were polite, professional & patient with me as I was sending 2 packages & had to make some adjustments. It was a fast & efficient transaction. After going to a few shops I discovered my glasses case was missing. When I came back in to see if the UPS Store was where I accidentally left them, they were quick to greet me and let me know that I’d not only left the case but my credit card as well! There’s still honest people in the world and I had the pleasure of meeting some today at this UPS Store location. I highly recommend. Thank you!"