The UPS Store

"25 minutes to pick up a package. Rude service. UPS e-mail with pickup instructions inconsistent with perceived rules with this location's staff. (BTW -- This is the only negative Google Review I've ever written.)"

"Although this store is the most convenient for me to get to, I’ll drive the longer distance to another location. I’ve had 3 items (two packages and one letter) that are missing/never arrived at the final destination. On the receipt for the letter that is missing, there is a tracking number, but when I tried it, it didn’t work. I went into the store and they notified me that the letter doesn’t have tracking attached and they have no idea why the tracking number is on the receipt. And the employee response was… nonchalant… about it. First time I assumed was a fluke. My husband dropped off the package and didn’t get a receipt. Shame on me, I should have dropped it myself. Second time, I got the receipt with the tracking number and the company is now conducting an investigation since the package is MIA. Third strike, a receipt with a tracking number that apparently doesn’t work… they’re out. Don’t ship from here!!!"

"The worst customer experience, do not use this store. I paid $12 to ship a small package (#1zX957750311308341) and told the person to leave package at door. UPS decided not only to not leave package at door, but decided not to leave note on the door saying package delivery was attempted and to go to local facility to obtain within 7 days or it will be .After being patient waiting for package to arrive, i finally checked tracking number and it said package is being returned. The "lovely" owner of the UPS store at 13200 Strickland Rd said it's totally my fault and will cost me to send package again, even though she neglected to tell me (the customer) that UPS can decide not to leave package (even if i told them to leave) and will not inform anyone at door that a package delivery was attempted and that it would be returned in 7 days. If i had requested for someone to sign at door, i would of checked tracking number sooner. The owner's response "I'm a UPS store, I am not part of UPS, go talk to UPS if you have concerns with how they handle, it's your fault for not tracking". Nice customer service Mrs UPS store #4089 owner over $12, well done, have a nice day."

"Don’t ever leave a package without a receipt! I dropped off a package there for UPS mail innovations and they could not provide proof of drop off or receipt. Guess what happened, package lost and not in the system and no tracking available. Completely my fault for trusting this location and not getting a receipt. Look at other reviews, this has happened before."

"This is always my go-to for UPS package shipments. Most of the time it is for Amazon returns and then sometimes, I have my own pre-paid packages to mail. I visited this morning (11/19, 9ish am), and Veronica was the only one working at the time being. She had three customers before me, myself, and, two customers behind me. The current customer she was assisting was in need of pack and ship - UPS packs and ships your items, you pay a premium for this service. She was going as fast as she could and she kept us inform that she was sorry for the wait. As she was nearing finishing with this customer, another UPS associate came in to work, a younger gentlemen. He got straight to work and assisted the next customer in line. Both of the UPS associates worked in a timely manner and were very friendly to the customers. I ended up being helped by Veronica and she was so pleasant and friendly, given the somewhat chaotic environment due to the rush of customers all at once, first thing in the am. I just had two packages to drop off and then she kindly handed me a receipt upon apologizing again for the wait. I was in no rush and expect longer lines at UPS and the like, this time of year. Veronica and the other gentleman did a fantastic job this morning while assisting customers and keeping a friendly vibe the entire time. This is why this is my go-to UPS location and always will be!"