Appalachian Tire and Auto Sales

"I have been going to Appalachian Tire for years. I do not live in Lenoir but visited there frequently to help take care of my elderly and now deceased parents. Over the years I've had car problems like most people have, check engine lights, low tire pressure, and so on. I almost never made an appointment because I didn't know I would have a problem until it happened and I was on the road. Yesterday was no exception. There was a loud metal clanging sound coming from under the hood. I needed to get home, but was afraid to drive without having it looked at. They were busy but they worked me in, fixed the problem and charged me next to nothing. They had no selfish reason to do so, as my parents' house just sold and I probably won't be even visiting there. Thank you Appalachian Tire for going above and beyond over all these years. Every employee I've encountered is polite, prompt, knowledgeable and the prices are fair. One added bonus is that there isn't a TV blaring obnoxious "news". National Geographic and Andy Griffith are great choices. I wish every place of business showed this kind of respect to their customers!"

"A truly kind and honest staff. They worked with me and were able to help me with my car issue. Will definitely be a regular. Thank you Appalachian Tire and Auto!"

"Alex has always been so respectful and helpful. It’s nice seeing the same mechanics over a significant period of time. They all genuinely care and just want to make you aware of what’s to come and what’s happening with your vehicle. I appreciate the way they do business. Good people!"

"I have reviewed them in the past as NeoAndTrinityNick and gave 5 stars. As I said then he is not always home. They have always been good to me. They have always had fair and knowledgeable mechanics. Today was a bad day for them, but because of Alex I will still give them 4 stars. I had a window that would not go up on an old vehicle that they have been the only ones to work on for 8 years now. I asked one thing. Do not unhook the door locks because I can not get into the back. They unhooked everything and jammed a rag and piece of wood down in the window. I was upset and called, but Alex was kind and said just bring it back. As I explained to the lady in the front she jerked the keys out of my hand, because of my complaints. I’m a customer and I was unhappy with the service. They fixed it no charge, and even removed the jammed piece of wood from the window. I will give 4 stars even now because of the one Hispanic mechanic and Alex. That woman does not have a clue how she made me feel. Had this been 15 years ago I would have jumped across that counter. Furthermore, she made me cuss, which led me to crying, because I am not the person I use to be. I don’t trust anywhere else, but it may be time I find another mechanic."