The Oval Center at Montefiore

"I came to this appointment and was treated horribly by staff. Let me just start with I am a Black man and had a durag on because it was raining. My appointment was with Dr. Julian A. Torres Isasiga. A minute over the grace period I was approached by multiple nurses and told to go back outside and someone will come to me and reschedule even though the doctor was contacted via MyChart the doctor couldn’t even speak up and confirm them he just let this embarrassing situation happen and told me to go somewhere else. I have been coming here before this placed was renamed and was stunned to be treated like trash in full public view of everyone. I saw this doctor before there were no issues this new attendant felt it was ok to talk to me like trash and no one spoke up. Even as I took this picture the nurse taunted me for making a complaint about this behavior."

"Before visiting, I looked at the reviews of this facility and was delighted to see such wonderful comments. However, I wish I had the same experience as them. The issue I see is that they are not trained in professional behavior. They must be on making money, but they forget how to treat clients. They don't even realize that what they say has an impact on a person's life. In all aspects, they are only focused on making money without any conscience. I do not recommend this clinic and its doctors to anyone."

"THIS PLACE IS UNPROFESSIONAL! DO NOT BOTHER going here. I SPENT OVER $100 in Ubers for them to cancel my appointment for 1 minute pass appointment time. THEY ARE NOT EQUIPPED TO BE RUNNING ANY TYPE OF HEALTHCARE SYSTEM AND I WILL BE REPORTING THEM TO THE STATE."

"I can't sing their praises here enough! I just moved to the area last year and had trouble finding a PCP so I booked an appt here for routine testing on a whim. I was drawn to them since they're queer friendly. Since then, I've been back multiple times, and have never had a bad experience. I've always been seen in a timely manner and gotten my results back promptly as well. Everyone is respectful and has great bedside manners, and they are wonderful at keeping an open line of communication with me either over the phone or on the my chart portal. Not only were they able to handle my testing needs, but I've also been able to get birth control and see a psychiatrist on site. This may not be considered a PCP location but I've had such a positive experience that I'm not interested in going anywhere else. I have to get on 2 buses/travel an hour to get here but it's worth it!"

"Before visiting, I looked at the reviews for this center and was happy to see such wonderful reviews. I wish I had the same experience as them, though. The issue I'm seeing is the staff are not trained on what is professional behavior. They are mainly work focused but forget about customer service or bedside manner. During my first visit, one of the doctors made a strange comment about one of my request and dismissed my pain because SHE was uncomfortable. To my understanding, doctors should WORK with patients. Remember, this is about the patients health and well being. Another incident was staff reading messages I've sent but not replying to them. Even if they were unable to give me a response, referring me to someone else, or even just letting me know that there's a wait time, would suffice. The manager handled it POORLY. From the first incident to the second one, he made excuses for his staff's behavior and wanted me to understand where they are coming from, over my own medical needs. When I brought up the issue again, he literally said he doesn't remember that I reported anything before. Which is a full out lie! I will say, the second Doctor reached out to me and apologized, which was appreciated. As I always say, issues within a company or organization starts from leadership. Not too surprised. My hope is they give these managers proper training on how to train their staff, or find someone else to replace him. Unfit."