Dunkin'

"spent seven dollars on a large latte asked for oat milk there was no oat milk. my coffee doesn’t even taste like coffee it taste like caramel milk it’s absolutely disgusting, staff were friendly at least."

"Dunkin is decent, a go to staple when on the go. But Krispy Kreme is king for doughnuts!! Miss them alot in upstate NY"

"I go to Dunkin donuts every morning ( usually north greenbush or Latham depending on where I'm working that day) and order the same thing, a small iced caramel coffee. The staff is always pleasant ( even if the drink is made wrong). Today was my first time coming through this drive though and I had the absolute worst experience I've ever had at a Dunkin donuts. Immediately the woman taking my order was rude and short with me. Then when I came up to the window I could hear the woman asking the other employee if it was supposed to be iced or hot and she said very loudly " I don't care she's getting hot" but I had very clearly and politely ordered an iced. She went to handed it to me and I said nicely " I'm sorry it was supposed to be iced" . This Woman gave me the nastiest look, then w and I tried to tell her politely what I wanted In the drink to make sure it wasn't made wrong again and she snapped at me saying " no I got it" . She then up charged me an extra 50 cents for no reason. I get this same drink every day and it's always the same price. When I tried to ask her why she was charging me more and she just yelled in a very nasty to e " because that's what it costs!". I was going to leave a tip like I always do but I didn't today. I will never ever go back to this Dunkin donuts and I think they need to take a very serious look at their staff and do some retraining or get rid of them. There was absolutely no reason for that woman to be so nasty to me. I'm always very friendly and polite and she was miserable from the start. I am really disgusted. If I had time I would have gone in and talked to a manager but unfortunately I didn't have the time."

"Manager takes it personal when you make a complaint. I showed her a picture of a bagel that only half the amount of cream cheese than what should have come on it. I was then told i can't come back to this location. Only reason i go to this dunks is cause their line is shorter than the other one and most of the staff does well, just the manager needs to learn to manage and learn to deal with customer service in an appropriate manner. Until they fix the manager or get a new one my review will reflect my opinion of her flagrant attitude toward customers. Ive been a business owner for 13 years. I wouldn't have made it 6 months with her at the helm."

"I just went there again today They are so friendly and my order is always amazing! Today was a pumpkin spice signature latte and a sourdough breakfast sandwich. Everything was absolutely delicious today! Highly recommend this Dunkin’ location!"