Jaguar White Plains Service Center

"Car worries are never good, but David took amazing care of us, sorted things out quickly and kept us updated constantly!!"

"Edgar always goes way and beyond to please his customers. He's very professional and hospitable. The facility is very cozy and comfortable if you decide to wait for your vehicle as I did. Thank you to the staff that kept checking to see if I wanted anything too."

"My salesman Wilmer Guerrero was great explaining the car to me. The sales manager was good as well. But the finance guy was rude messed up my paperwork many times made me waste my whole day at the dealership 51/2 hours and never apologized. By the way I didn’t even finance the car I paid for it and still took the whole day from me. The dealership only had 1 key and fob for me I priced a new one to order from a Chevrolet dealer and it’s $500.00 This dealer gave me $250.00 twords the new one I think they should have given me 2 keys and fobs with the car. It is what it is. The car was supposed to be detailed for me when I picked it up and it was not. I saw an employee drive the car into the service area from the glass wall in the show room to inspect the car and he hit a stack of tires with the nose of the car (no damage) but be more careful. I don’t think I would recommend this dealership especially if your financing your car. They should get a new finance guy that cares about his job. Gary Davis"

"Shawn who checked me in and out was AMAZING- WONDERFUL customer service."

"Visited this location on 11/01/23 for an appointment. Met with Sean Harris, who was my service advisor. Let me start by saying this is one of the very FIRST TIMES EVER that I was given excellent customer service in the service department, not only that I managed to get a loaner vehicle even though it had a smell to it, it wasn't very clean and the fan made this loud annoying noise so I had to keep the heat off and freeze my behind off the entire duration of the loaner/servicing of my vehicle. This location treats some of their customers horribly depending on your race. They do NOT honor the agreement of providing the loaner vehicles unless you're caucasian. This is my third Jaguar, and it'll definitely be my LAST jaguar purchase EVER due to the numerous horrible arguments and experiences I've encountered there simply for requesting services under my vehicle warranty that they did not want to honor or provide. Sean Harris, you certainly exceeded my expectations today, and the White Plains location should cherish you for performing such an effortless job and providing me with such excellent customer service. If I had my own dealership, I'd give you a promotion, a raise, and steal you from Jaguar White Plains."